COUNTER SALES LEAD

ADP, Inc.; La Palma (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Employer-paid group life insurance

401(k) with profit sharing

10 paid holidays and PTO

Product training

Job summary

ADP, Inc. is seeking a Counter Sales Lead in La Palma, CA to manage busy counter operations and coach teammates. The role focuses on guiding daily workflows and resolving customer questions related to door and gate automation products.

You will coordinate with Purchasing and other departments to ensure timely pickups, train staff, and maintain ERP records. Strong customer service and technical knowledge are essential.

Qualifications

• 3–4 years of customer service experience or an undergraduate degree.
• High school diploma or GED (or equivalent) required; associate degree acceptable.
• Valid driver’s license required.
• Ability to lift up to 50 pounds.

Responsibilities

• Guide daily counter workflow and assist teammates with complex transactions and customer questions.
• Resolve technical issues using knowledge of door and gate automation, electrical and mechanical products.
• Coordinate returns with Purchasing and check prepull, online, and overcommitted orders for timely pickup.
• Train counter staff on returns, special orders, warranties, and ERP account updates.

Skills

Customer service

Technical knowledge

Microsoft Office

Education

High school diploma or GED

Undergraduate degree (optional)

Tools

ERP software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

COUNTER SALES LEAD

Full Time Sales La Palma, La Palma, CA, US

30+ days ago Requisition ID: 1012

Salary Range: $24.00 To $28.00 Hourly

$24.00 - $28.00, depending on experience

When the counter gets busy or a customer has a difficult product question, you’ll help the team find a clear path forward. The Counter Sales Lead supports daily workflow, coaches teammates, handles escalated issues, and works with other departments so orders and pickups move smoothly.

What you can expect

• Medical, dental, and vision coverage; Multi Sales pays 90% of the base plan premium.
• Employer-paid group life insurance and an Employee Assistance Program.
• Safe Harbor 401(k) with profit sharing
• 10 paid holidays, and paid time off.
• Product training and opportunities to take on more responsibility.

What you’ll do

• Guide daily counter workflow and help teammates with complex transactions and customer questions.
• Use your knowledge of door and gate automation, electrical, and mechanical products to resolve technical issues.
• Coordinate vendor returns with Purchasing and check prepull, online, and overcommitted orders for timely pickup.
• Train counter staff on returns, special orders, warranties, advance replacements, and ERP account updates.
• Help arrange coverage and training, open or close the branch, and provide temporary counter coverage at other branches when needed.

What you’ll bring

• Strong industrial or wholesale customer service experience and the credibility to guide peers.
• Technical knowledge of door and gate automation and related electrical or mechanical systems.
• Calm judgment with escalated customer concerns and the ability to juggle changing priorities.
• Comfort using Microsoft Office and ERP software; previous warehouse experience is helpful.
• A high school diploma or GED, or 3 to 4 years of customer service experience or an undergraduate degree; a valid driver’s license and ability to lift up to 50 pounds.

Applicants must be authorized to work in the United States and complete applicable pre-employment screening.