COUNTER SALES

ADP, Inc.; La Palma (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

ADP, Inc. in La Palma, CA is seeking a Counter Sales professional to help customers select products, confirm availability and pricing, and ensure orders are processed accurately and promptly.

You’ll handle warranty requests, special orders, and shipping details while keeping the branch organized and ready for customers. This role emphasizes customer service, accurate processing, and teamwork in a warehouse environment.

Qualifications

• Experience in customer-facing sales and ability to explain technical products clearly.
• Strong follow-through with orders and returns, even when priorities change.
• Comfort building customer relationships and researching information when needed.

Responsibilities

• Help customers select products, confirm availability and pricing, and follow through on their orders and accounts.
• Process advanced warranty requests, advance replacements, repairs, returns, and warranty validation.
• Follow up on special orders and process UPS and delivery returns, quotes.
• Support end-of-day reporting when needed, including warranty returns and UPS call tags.
• Keep stock, labels, and the counter area organized; work with teammates and vendors to resolve problems.

Skills

Customer-facing sales

Technical product knowledge

Order processing

Teamwork

Safety compliance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

COUNTER SALES

Full Time Sales La Palma, CA, US

30+ days ago Requisition ID: 1022

Salary Range: $22.00 To $24.00 Hourly

$22.00 - $24.00, depending on experience

Customers count on our counter team for the right door and gate automation products and clear answers. In this role, you’ll handle more involved product questions, warranty requests, special orders, and shipping details while helping keep the branch organized and ready for customers.

What you can expect

• Medical, dental, and vision coverage; Multi Sales pays 90% of the base plan premium.
• Employer-paid group life insurance and an Employee Assistance Program.
• Safe Harbor 401(k) with profit sharing
• 10 paid holidays, and paid time off.
• Product training and opportunities to take on more responsibility.

What you’ll do

• Help customers select products, confirm availability and pricing, and follow through on their orders and accounts.
• Process advanced warranty requests, advance replacements, repairs, returns, and incoming warranty validation.
• Follow up on special orders and process UPS and delivery returns, small-carrier shipments, and shipping quotes.
• Support end-of-day reporting when needed, including warranty returns and UPS call tags.
• Keep stock, labels, and the counter area organized; work with teammates and vendors to resolve problems.

What you’ll bring

• Experience in customer-facing sales and the ability to explain technical products clearly and accurately.
• Strong follow-through with orders, returns, and detailed processes, even when priorities change.
• Comfort building customer relationships and asking the right people for information when a problem needs research.
• A dependable approach to teamwork, safety, and maintaining an organized branch.
• Ability to perform the physical duties of the role, including lifting, carrying, and working in a warehouse environment.

Applicants must be authorized to work in the United States and complete applicable pre-employment screening.