Counter Sales Associate

Northeastern Supply; Town of Middletown (NY); Presencial; USD 24 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental & Vision

Disability

Life Insurance

FSA

Telehealth

Gym Reimbursement

401(k) match

Discounts

Resumo da oferta

Northeastern Supply, Inc. is seeking a Counter Sales Associate to drive sales and customer satisfaction at our Middletown branch.

You will assist walk-in and phone customers with product selection, order fulfillment, and handling inquiries with knowledge of inventory and pricing. Full-time position with hourly pay; the role emphasizes strong customer service, product knowledge, and teamwork in a fast-paced environment.

Qualificações

• High school diploma or GED required.
• Ability to lift up to 75 lbs.
• Stand for up to 8 hours daily.
• Experience in product, applications, or wholesale distribution preferred.

Responsabilidades

• Pull, fill, pack, and set up orders for delivery or pickup; track order status.
• Assist counter and phone customers with orders, product info, pricing, and availability.
• Upsell complementary products and follow company pricing guidelines.
• Collaborate with team, share best practices, and maintain a clean counter display area.
• Handle inventories and process returns accurately.

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Role Overview

The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

Description

Counter Sales Associate

Full-Time | Branch

Hourly Pay Range: $17.50 – $26.50 / hr

Reports To: Branch Manager

DEPARTMENT: Counter Sales

Experience

Experience Preferred

Benefits Eligible After: 45 Days of Employment

Role Overview: The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

Core Responsibilities

• Order Fulfillment & Inventory
  • Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
  • Receive shipments, log into inventory, conduct audits, and process returns accurately
• Customer Service
  • Assist counter and phone customers with orders, product info, pricing, and availability
  • Greet all customers professionally; resolve issues promptly or escalating as needed
  • Maintain a clean, organized counter and product display area
• Sales & Product Knowledge
  • Upsell complementary products and convert requests to stocked brands where appropriate
  • Maintain deep product and industry knowledge; follow company pricing and credit guidelines
  • Assess customer needs to determine appropriate service level or escalation path
• Teamwork & Standards
  • Build customer relationships; adapt approach to different customer types and needs
  • Collaborate with team, share best practices, and support a positive work environment
  • Follow all company procedures, policies, and Employee Handbook requirements
  • Other duties as assigned

Qualifications

• High school diploma or GED required
• Product, applications, or wholesale distribution experience preferred
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments

Eligible to enroll on the 1st of the month following 45 days of employment:

• Medical, Dental & Vision
• Short & Long-Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement
• 401(k) with Company Match
• Free Surgery & Imaging Program*
• Free Medications*
• Delta Perks — Local Discounts
• Discount Hub
• Coverage available for families
• Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.

Additional duties may be assigned as needed. We are an equal opportunity employer.