Counter Sales Associate

Northeastern Supply, Inc.; Hyattsville (MD); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Disability insurance (Short & Long‑All

Life Insurance

401(k) with Company Match

Telehealth

Gym Reimbursement

Free Surgery & Imaging Program

Free Medications

Delta Perks — Local Discounts

Discount Hub

Job summary

Northeastern Supply, Inc. is hiring a Counter Sales Associate in Hyattsville, MD.

This full-time role serves walk-in and phone customers, helps select products, and fulfills orders while building lasting relationships through technical knowledge and friendly service. You will handle order fulfillment, inventory management, and daily customer interactions, aiming for accuracy, timely delivery, and high satisfaction.

Qualifications

• High school diploma or GED is required.
• Experience with products, applications, or wholesale distribution preferred.
• Candidate must be able to lift up to 75 lbs and stand up to 8 hours daily.
• Ability to stoop, bend, and reach inventory; work in indoor and outdoor environments.

Responsibilities

• Pull, fill, pack, and set up orders for delivery or pickup and track order status.
• Receive shipments, log into inventory, conduct audits, and process returns accurately.
• Assist counter and phone customers with orders, product info, pricing, and availability.
• Greet customers professionally and resolve issues promptly or escalate as needed.
• Upsell and maintain deep product knowledge; follow pricing guidelines.
• Collaborate with team and follow all procedures and handbook requirements.

Education

High School diploma or GED

Job description

Role Overview

The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

Description

Counter Sales Associate

Full-Time | Branch

$17.50 – $26.50 / hr Hourly Pay Range

Reports To Branch Manager

DEPARTMENT Counter Sales

Experience

Experience Preferred

Benefits Eligible After 45 Days of Employment

Role Overview The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role levers technical knowledge to solve customer needs and build lasting relationships.

Core Responsibilities

Order Fulfillment & Inventory

• Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
• Receive shipments, log into inventory, conduct audits, and process returns accurately

Customer Service

• Assist counter and phone customers with orders, product info, pricing, and availability
• Greet all customers professionally; resolve issues promptly or escalat...
• Maintain a clean, organized counter and product display area

Sales & Product Knowledge

• Upsell complementary products and convert requests to stocked brands where appropriate
• Maintain deep product and industry knowledge; follow company pricing and credit guidelines
• Assess customer needs to determine appropriate service level or escalation path

Teamwork & Standards

• Build customer relationships; adapt approach to different customer types and needs
• Collaborate with team, share best practices, and support a positive work environment
• Follow all company procedures, policies, and Employee Handbook requirements
• Other duties as assigned

Qualifications

• High school diploma or GED required
• Product, applications, or wholesale distribution experience preferred
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments

Benefits

Eligible to enroll on the 1st of the month following 45 days of employment:

• Medical, Dental & Vision
• Short & Long-Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement
• 401(k) with Company Match
• Free Surgery & Imaging Program*
• Free Medications*
• Delta Perks — Local Discounts
• Discount Hub
• Coverage available for families
• Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.

Additional duties may be assigned as needed.

We are an equal opportunity employer.