Counter Sales Associate

NORTHEASTERN SUPPLY INC; Hyattsville (MD); On-site; USD 23,000 - 36,000; Full time

Job summary

NORTHEASTERN SUPPLY INC is seeking a Counter Sales Associate to drive sales and customer satisfaction at our branch in Hyattsville, MD. You'll assist walk-in and phone customers with product selection and order fulfillment, leveraging product knowledge to solve needs and build relationships.

This full-time role requires a high school diploma or GED, the ability to lift up to 75 lbs, and the stamina to stand for long periods.

Qualifications

• High school diploma or GED required.
• Product, applications, or wholesale distribution experience preferred.
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily.
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments.

Responsibilities

• Process order fulfillment & inventory: pull, fill, pack, and set up orders for delivery or pickup; track order status.
• Assist counter and phone customers with orders, product info, pricing, and availability.
• Upsell complementary products and convert requests to stocked brands where appropriate.
• Maintain a clean, organized counter and product display area.
• Collaborate with team, share best practices, and support a positive work environment.
• Follow all company procedures, policies, and Employee Handbook requirements.

Skills

Customer service

Sales

Product knowledge

Upselling

Teamwork

Education

High school diploma or GED

Job description

Counter Sales AssociateFull-Time | Branch$17.50 – $26.50 / hrHourly Pay RangeReports To:Branch ManagerDEPARTMENTCounter SalesEXPERIENCEExperience PreferredBENEFITS ELIGIBLE AFTER45 Days of EmploymentROLE OVERVIEWThe Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.CORE RESPONSIBILITIESOrder Fulfillment & InventoryPull, fill, pack, and set up orders for delivery or pickup; track order status at all timesReceive shipments, log into inventory, conduct audits, and process returns accuratelyCustomer ServiceAssist counter and phone customers with orders, product info, pricing, and availabilityGreet all customers professionally; resolve issues promptly or escalate as neededMaintain a clean, organized counter and product display areaSales & Product KnowledgeUpsell complementary products and convert requests to stocked brands where appropriateMaintain deep product and industry knowledge; follow company pricing and credit guidelinesAssess customer needs to determine appropriate service level or escalation pathTeamwork & StandardsBuild customer relationships; adapt approach to different customer types and needsCollaborate with team, share best practices, and support a positive work environmentFollow all company procedures, policies, and Employee Handbook requirementsOther duties as assignedSummaryQUALIFICATIONSHigh school diploma or GED requiredProduct, applications, or wholesale distribution experience preferredAbility to lift up to 75 lbs. and stand for up to 8 hours dailyAble to stoop, bend, and reach inventory; work in indoor and outdoor environmentsBENEFITSEligible to enroll on the 1st of the month following 45 days of employment:Medical, Dental & VisionShort & Long-Term DisabilityLife InsuranceFlexible Spending Account (FSA)TelehealthGym Reimbursement401(k) with Company MatchFree Surgery & Imaging Program*Free Medications*Delta Perks — Local DiscountsDiscount HubCoverage available for familiesFree Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.Additional duties may be assigned as needed. We are an equal opportunity employer.