Counter Sales Associate

Northeastern Supply; Landover (MD); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with Company Match

Disability Insurance

Telehealth

Job summary

Northeastern Supply in Landover, MD is seeking a Counter Sales Associate to drive sales and assist walk-in and phone customers with product selection and order fulfillment. This role leverages technical knowledge to solution customer needs and build lasting relationships.

The position requires a High School diploma or GED, ability to lift up to 75 lbs, and will involve day shifts. Competitive pay and benefits are provided, including health, dental, vision, disability and 401(k) with company

Qualifications

• High school diploma or GED required.
• Product, applications, or wholesale distribution experience preferred.
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily.
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments.

Responsibilities

• Order Fulfillment & Inventory: Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times.
• Customer Service: Assist counter and phone customers with orders, product info, pricing, and availability; greet customers professionally; resolve issues promptly.
• Sales & Product Knowledge: Upsell complementary products; maintain deep product knowledge; follow pricing and credit guidelines.
• Teamwork & Standards: Build customer relationships; collaborate with team; follow company procedures and Employee Handbook.

Skills

Customer service

Sales

Inventory management

Education

High School/ GED

Job description

Job Details

Level: Experienced

Job Location: Landover, MD 20785

Position Type: Full Time

Education Level: High School/ GED

Salary Range: $17.50 - $26.50 Hourly

Travel Percentage: Negligible

Job Shift: Day

Job Category: Sales

Counter Sales Associate

Full-Time | Branch

$17.50 - $26.50 / hr

Hourly Pay Range

Reports To: Branch Manager

Role Overview

The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

Core Responsibilities

Order Fulfillment & Inventory

• Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
• Receive shipments, log into inventory, conduct audits, and process returns accurately

Customer Service

• Assist counter and phone customers with orders, product info, pricing, and availability
• Greet all customers professionally; resolve issues promptly or escalation as needed
• Maintain a clean, organized counter and product display area

Sales & Product Knowledge

• Upsell complementary products and convert requests to stocked brands where appropriate
• Maintain deep product and industry knowledge; follow company pricing and credit guidelines
• Assess customer needs to determine appropriate service level or escalation path

Teamwork & Standards

• Build customer relationships; adapt approach to different customer types and needs
• Collaborate with team, share best practices, and support a positive work environment
• Follow all company procedures, policies, and Employee Handbook requirements
• Other duties as assigned

Qualifications

• High school diploma or GED required
• Product, applications, or wholesale distribution experience preferred
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments

Benefits

• Medical, Dental & Vision
• Short & Long-Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement
• 401(k) with Company Match
• Free Surgery & Imaging Program*
• Free Medications*
• Delta Perks — Local Discounts
• Discount Hub
• Coverage available for families

* Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.

Additional duties may be assigned as needed. We are an equal opportunity employer.