Counter Sales Associate

Northeastern Supply; Georgetown (DE); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Short & Long-Term Disability

Life Insurance

Flexible Spending Account (FSA)

Telehealth

Gym Reimbursement

401(k) with Company Match

Free Surgery & Imaging Program

Free Medications

Delta Perks — Local Discounts

Discount Hub

Family coverage

Job summary

Northeastern Supply is hiring a Counter Sales Associate to drive sales and ensure customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment.

This full-time, on-site position reports to the Branch Manager and requires a high school diploma or GED, physical capacity to lift up to 75 lbs, and the ability to work in indoor/outdoor environments. Expect 45 days to eligibility for benefits.

Qualifications

• High school diploma or GED required.
• Product, applications, or wholesale distribution experience preferred.
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily.
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments.

Responsibilities

• Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times.
• Receive shipments, log into inventory, conduct audits, and process returns accurately.
• Assist counter and phone customers with orders, product info, pricing, and availability.
• Greet customers professionally; resolve issues promptly or escalate as needed.
• Upsell complementary products and follow pricing guidelines.
• Collaborate with team and follow company policies and procedures.

Skills

Product knowledge

Wholesale distribution

Customer service

Education

High school diploma or GED

Job description

Role Overview

The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

Description

Counter Sales Associate

Full-Time | Branch

$17.50 – $26.50 / hr

Hourly Pay Range

Reports To

Branch Manager

DEPARTMENT

Counter Sales

Experience

Experience Preferred

Benefits Eligible After

45 Days of Employment

Role Overview

The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

Core Responsibilities

Order Fulfillment & Inventory

• Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
• Receive shipments, log into inventory, conduct audits, and process returns accurately

Customer Service

• Assist counter and phone customers with orders, product info, pricing, and availability
• Greet all customers professionally; resolve issues promptly or escalation as needed
• Maintain a clean, organized counter and product display area

Sales & Product Knowledge

• Upsell complementary products and convert requests to stocked brands where appropriate
• Maintain deep product and industry knowledge; follow company pricing and credit guidelines
• Assess customer needs to determine appropriate service level or escalation path

Teamwork & Standards

• Build customer relationships; adapt approach to different customer types and needs
• Collaborate with team, share best practices, and support a positive work environment
• Follow all company procedures, policies, and Employee Handbook requirements
• Other duties as assigned

Summary

Qualifications

Qualifications

• High school diploma or GED required
• Product, applications, or wholesale distribution experience preferred
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments

Benefits

Eligible to enroll on the 1st of the month following 45 days of employment:

• Medical, Dental & Vision
• Short & Long-Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement
• 401(k) with Company Match
• Free Surgery & Imaging Program*
• Free Medications*
• Delta Perks — Local Discounts
• Discount Hub
• Coverage available for families
• Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.

Additional duties may be assigned as needed. We are an equal opportunity employer.