Counter Sales Associate

Northeastern Supply; Easton (MD); On-site; USD 24,108 - 36,506; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with Company Match

Gym Reimbursement

Short & Long-Term Disability

Job summary

Northeastern Supply in Easton, Maryland, is looking for a Counter Sales Associate to enhance customer satisfaction by assisting both walk-in and phone customers with effective product selection and order fulfillment. This role requires strong technical knowledge and a commitment to building lasting customer relationships.

The ideal candidate will possess a high school diploma and have a strong foundation in sales and customer service. Benefits include medical, dental, and vision coverage, short- and long-term disability, and a 401(k) plan with a company match.

Qualifications

• High school diploma or GED required.
• Product, applications, or wholesale distribution experience preferred.
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily.

Responsibilities

• Assist customers with product selection and order fulfillment.
• Pull and fill orders for delivery or pickup.
• Upsell complementary products and convert requests.

Skills

Customer service

Product knowledge

Sales techniques

Education

High school diploma or GED

Job description

Role Overview

The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

Job Details

Full-Time | Branch
Hourly Pay Range: $17.50 – $26.50 / hr
Reports To: Branch Manager

Core Responsibilities

Order Fulfillment & Inventory

• Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
• Receive shipments, log into inventory, conduct audits, and process returns accurately

Customer Service

• Assist counter and phone customers with orders, product info, pricing, and availability
• Greet all customers professionally; resolve issues promptly or escalate as needed
• Maintain a clean, organized counter and product display area

Sales & Product Knowledge

• Upsell complementary products and convert requests to stocked brands where appropriate
• Maintain deep product and industry knowledge; follow company pricing and credit guidelines
• Assess customer needs to determine appropriate service level or escalation path

Teamwork & Standards

• Build customer relationships; adapt approach to different customer types and needs
• Collaborate with team, share best practices, and support a positive work environment
• Follow all company procedures, policies, and Employee Handbook requirements
• Other duties as assigned

Qualifications

• High school diploma or GED required
• Product, applications, or wholesale distribution experience preferred
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments

Benefits

• Medical, Dental & Vision
• Short & Long-Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement
• 401(k) with Company Match
• Free Surgery & Imaging Program*
• Free Medications*
• Delta Perks — Local Discounts
• Discount Hub
• Coverage available for families

Additional duties may be assigned as needed. We are an equal opportunity employer.