Counter Sales Associate (4126)

Team Air Distributing, LLC; Lexington (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

Team Air Distributing, LLC in Lexington, KY is seeking a Counter Sales associate to deliver a seamless customer experience and support daily team operations in a fast-paced HVAC distribution environment. You will assist customers with invoices, quote prices, process orders, and ensure accurate billing while coordinating with warehouse staff to fulfill orders and schedule pickups or deliveries.

The role requires strong communication, teamwork, and basic computer skills, with experience in

Qualifications

• Minimum high school diploma or equivalent.
• Previous sales or customer service experience, preferably in HVAC or distribution.
• Familiarity with inventory management and POS systems.
• Strong communication and teamwork skills.

Responsibilities

• Assist customers with past invoices.
• Ensure billing is up to date from prior day's invoices and tickets.
• Quote prices and prepare sales orders.
• Identify merchandise and suggest options to meet customer needs.
• Enter information to generate accurate invoices for pickup or delivery.
• Locate and pick products for order fulfillment.
• Estimate date of deliveries based on knowledge of production and delivery schedules.
• Assess and determine warranty items while ensuring adherence to manufacturer policies and meeting the specific needs of each customer.
• File warranties for customers to ensure they receive credit for said items in a timely manner.
• Stock, clean, and maintain show room.
• Schedule warehouse transfers as needed.
• Other retail warehouse duties assigned as needed.

Skills

Sales experience

Customer service

Inventory management

POS systems

Education

High school diploma or equivalent

Job description

Position Summary

The Counter Sales position is responsible for delivering seamless customer experience and supporting daily team operations. This role requires high-quality, reliable service, while demonstrating clear, positive communication with both customers and team members. This individual contributes to a collaborative work environment and applies strong industry knowledge to effectively meet customer needs.

Primary Duties and Responsibilities

• Assist customers with past invoices


• Ensure all billing is up to date from prior day's invoices and tickets


• Quote prices and prepare sales orders


• Determine the make, type, quality and availability of desired merchandise and make suggestions that meet the customers needs


• Entering proper information to generate accurate invoices for pick up or delivery


• Accurately locate and pick products for order fulfillment


• Estimate date of deliveries based on knowledge of production and delivery schedules


• Assess and determine warranty items while ensuring adherence to manufacturer policies and meeting the specific needs of each customer


• File warranties for customers to ensure they receive credit for said items in a timely manner


• Keep accurate notes of all interactions and organize paperwork appropriatelyStock, clean, and maintain show room


• Schedule warehouse transfers as needed


• Other retail warehouse duties assigned as needed

Qualifications

Required Education

• High school diploma or equivalent

Required Experience

• Previous experience in sales or customer service, preferably in a HVAC or distribution environment


• Familiarity with inventory management and point of sale systems

Required Skills and Abilities

• Strong communication and interpersonal skills


• Ability to work effectively in a team-oriented environment


• Basic computer proficiency, including Microsoft Office Suite


• Strong organizational skills and attention to detail


• Ability to handle multiple tasks simultaneously and prioritize effectively