Bilingual Counter Sales

Johnstone-Supply; Hickory (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Johnstone Supply in Hickory, NC is seeking a Sales and Service Associate to assist customers in-store and over the phone, help with product selections, and process orders and returns.

You will build relationships, maintain showroom standards, and contribute to store profitability by promoting promotions and additional items. Fluency in English and Spanish is required, with a high school diploma or GED and 2+ years in HVAC/R preferred.

Qualifications

• Proficient conversational English; strong reading/writing for data entry and order placement.
• Conversational fluency in Spanish.

Responsibilities

• Answers incoming telephone calls and greets customers who walk in the store.
• Handles multiple customers and requests simultaneously in a friendly, professional manner.
• Assists customers in product selections by asking questions and listening to identify needs; provides troubleshooting and substitutes.
• Researches and sources products using POS, catalogs, websites, JXI, and store contacts.
• Enters sales orders into POS for invoicing or cash payments; processes returns and warranties per guidelines.
• Follows up on information requests, quotes, delays, or delivery dates; communicates any issues proactively.
• Builds rapport with customers and greets regulars by name.
• Maintains cleanliness/appearance of showroom; stocks shelves and creates displays.
• Resolves complaints promptly, balancing customer requests with business needs.
• Follows company pricing and credit guidelines.
• Prepares and issues sales quotes; follows up to secure sales.
• Educates customers about product variety and benefits of shopping at Johnstone Supply.
• Promotes additional items and promotions to increase satisfaction and store profitability.
• Uncovers and communicates sales leads to outside staff and management.
• Promotes surplus/discounted/obsolete inventory to maintain inventory levels and flag demand changes.

Education

High School Diploma or GED

Job description

Job Responsibilities

• Answers incoming telephone calls and greets customers who walk in the store.
• Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
• Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .
• Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
• Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
• Develops good working relationships and rapport with customers. Greets regular customers by name.
• Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
• Follows company pricing and credit guidelines

Sales Results and Responsibilities

• Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.
• Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply
• Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
• Uncovers and communicates sales lead information to outside sales staff and management.
• Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.

Requirements

Language Proficiencies:

• Proficient conversational English skills.
• The ability read and write in English, as necessitated for data entry, order placement, reports, or related activities.
• Conversational fluency in Spanish.

Education and Experience

Required:

• High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.

Preferred:

• 2 years experience as a Sales and Service Associate in the HVAC/R or similar industry.

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