Counter / Inside Sales

Pro Tool & Supply, Inc.; Brockton (MA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Retirement Plan

Job summary

Pro Tool & Supply, Inc. is seeking a driven Counter/Inside Sales Representative in Brockton, MA.

You will assist walk-in contractors and commercial customers at the sales counter, handle phone inquiries, and process orders with product expertise to ensure an exceptional service experience. You will build relationships, identify needs, provide quotes, check inventory, and collaborate with the warehouse to prepare orders for pickup or delivery.

Qualifications

• Strong communication and interpersonal skills with contractors/tradespeople.
• Basic computer proficiency, POS systems, order entry software, and MS Office.
• Stand for extended periods and lift up to 50 lbs for counter orders.

Responsibilities

• Assist walk-in customers and contractors at the sales counter, identify needs, provide product information, and process orders accurately.
• Answer phone calls and emails to provide price quotes, check inventory, and handle inquiries.
• Follow up on open quotes and identify cross-sell or upsell opportunities.
• Collaborate with warehouse to ensure orders are pulled correctly for pickup or delivery.
• Maintain a clean, organized counter and showroom.

Skills

Customer service

Communication

POS systems

Order entry

Microsoft Office

Product knowledge

Education

High School diploma

Tools

ERP inventory management

Job description

We are seeking a driven and customer-focused Counter / Inside Sales Representative to join our team in Brockton, MA. In this role, you will be the face of our branch, assisting walk-in contractors and commercial customers at the sales counter, while also managing phone inquiries and processing orders. You will build strong relationships, provide product expertise, and ensure an exceptional service experience that keeps our customers coming back.

What You'll Do

• Assist walk-in customers and contractors at the sales counter by identifying their needs, providing product information, and processing orders accurately.
• Answer incoming phone calls and emails promptly to provide price quotes, check inventory availability, and handle customer inquiries.
• Proactively follow up on open quotes and identify opportunities to cross-sell or up-sell complementary products.
• Collaborate with the warehouse team to ensure orders are pulled correctly and ready for customer pickup or delivery.
• Maintain a clean, organized, and well-stocked counter and showroom display area.

Requirements

• Strong communication and interpersonal skills with a proven ability to build rapport with contractors and tradespeople.
• Basic computer proficiency, including experience with Point of Sale (POS) systems, order entry software, and Microsoft Office.
• Ability to stand for extended periods and occasionally lift up to 50 lbs to assist with counter orders.
• High school diploma or equivalent.

Nice To Have

• Minimum of 1–2 years of experience in counter sales, inside sales, or customer service, preferably within a wholesale, industrial, or retail trade environment.
• Prior product knowledge in electrical, plumbing, HVAC, or construction supplies.
• Experience with ERP inventory management software.
• Health Insurance
• Life Insurance
• Retirement Plan

Minimum Education : High School or Equivalent