Counter Sales Associate

Plimpton & Hills Corp; Torrington (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Paid holidays

Professional development opportunities

Job summary

Plimpton & Hills Corporation is seeking a Counter Sales Associate at our Torrington, CT branch to deliver exceptional customer service, assist with product inquiries, and process orders efficiently. This full-time role supports plumbing and HVAC contractors through parts identification and counter assistance.

The ideal candidate has counter sales experience, knowledge of plumbing/HVAC rules, and a customer-focused approach.

Qualifications

• Counter sales experience preferred.
• Familiarity with plumbing or HVAC industry rules and regulations helpful.
• Result driven and customer focused.
• High school diploma or GED preferred.

Responsibilities

• Assist customers with product inquiries and recommend solutions at the counter.
• Process orders efficiently and accurately; input data into the system.
• Handle defective parts and warranty information.
• Process approved credits for returns and maintain pricing integrity.
• Provide exceptional customer service and maintain a clean, safe workspace.
• Operate forklift or pallet jack as needed and ensure safety standards.

Skills

Counter sales

Customer-focused

Industry knowledge

Education

High school diploma

Job description

Description

Company Overview:

Plimpton & Hills Corporation is a leading distributor of plumbing, heating, HVAC, and industrial products serving contractors, businesses, and homeowners across the Northeast. With multiple branch locations and showrooms, the company is committed to providing quality products, expert support, and reliable service to the professionals and communities we serve.

Position Purpose:

As a Counter Sales Associate, you’ll play a key role in creating an outstanding customer experience. You will assist customers with product inquiries, recommend solutions, process orders efficiently, and help drive sales at the counter. If you enjoy working in a fast-paced environment, building relationships, and being part of a collaborative team while maintaining high safety and service standards, this is the role for you. This is a full-time position based at our Torrington, CT branch.

This role supports plumbing and HVAC contractors through parts identification, order processing, and counter assistance.

Essential Functions:

• Actively seek opportunities to help customers.
• Locate and obtain ordered products for customers.
• Assist in the handling of defective parts and warranty information.
• Process approved credits for customers when products are returned.
• Keep pricing lists and structures confidential.
• Address questions about product, pricing and availability.
• Make sure all product catalogs are up-to-date and that expired ones are discarded.
• Accurately and safely move products of varying weights according to customer needs.
• Provide exceptional customer service at all times.
• Answer telephone calls professionally and pleasantly.
• Accurately input and fill customer orders.
• Accurately read and identify numbers for accurate order filling and receiving of material.
• Assist warehouse personnel when necessary.
• Maintain a clean and professional work environment.
• Safely operate a forklift, pallet jack, etc.
• Remain up-to-date on all safety practices and standards.
• Perform other responsibilities as directed.

Compensation & Benefits

• Competitive hourly rate commensurate with experience
• Eligible to participate in the company’s comprehensive benefits package, which includes medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and paid holidays
• Opportunities for professional development and growth

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Experience, Education & Skills:

• Counter sales experience preferred.
• Familiarity with plumbing or HVAC industry rules and regulations helpful.
• Result driven and customer focused.
• High school diploma or GED preferred.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects