Plumbing & HVAC Counter Sales

PLIMPTON & HILLS CORP INC; Manchester (CT); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Professional Development

Job summary

Plimpton & Hills Corporation is seeking a Counter Sales Associate at our Manchester, CT branch to assist customers with product inquiries, recommend solutions, and process orders efficiently at the counter.

You will play a key role in driving sales while maintaining safety and service standards in a fast-paced environment, collaborating with a team to deliver exceptional customer experiences.

Qualifications

• Counter sales experience preferred.
• Familiarity with plumbing or HVAC industry rules and regulations.
• Result driven and customer focused.
• High school diploma or GED preferred.

Responsibilities

• Assist customers with product inquiries and recommendations.
• Process orders efficiently and accurately at the counter.
• Provide exceptional customer service at all times.
• Maintain up-to-date pricing catalogs and assist with product availability questions.
• Input and fill customer orders and identify numbers for order accuracy.

Skills

Counter sales experience

Customer service oriented

Plumbing/HVAC knowledge

Education

High school diploma or GED

Job description

Plimpton & Hills Corporation is a leading distributor of plumbing, heating, HVAC, and industrial products serving contractors, businesses, and homeowners across the Northeast. With multiple branch locations and showrooms, the company is committed to providing quality products, expert support, and reliable service to the professionals and communities we serve.

Position Purpose:

As a Counter Sales Associate, you'll play a key role in creating an outstanding customer experience. You will assist customers with product inquiries, recommend solutions, process orders efficiently, and help drive sales at the counter. If you enjoy working in a fast-paced environment, building relationships, and being part of a collaborative team while maintaining high safety and service standards, this is the role for you. This is a full-time position based at our Manchester branch.

This role supports plumbing and HVAC contractors through parts identification, order processing, and counter assistance.

Essential Functions:

• Actively seek opportunities to help customers.
• Locate and obtain ordered products for customers.
• Assist in the handling of defective parts and warranty information.
• Process approved credits for customers when products are returned.
• Keep pricing lists and structures confidential.
• Address questions about product, pricing and availability.
• Make sure all product catalogs are up-to-date and that expired ones are discarded.
• Accurately and safely move products of varying weights according to customer needs.
• Provide exceptional customer service at all times.
• Answer telephone calls professionally and pleasantly.
• Accurately input and fill customer orders.
• Accurately read and identify numbers for accurate order filling and receiving of material.
• Assist warehouse personnel when necessary.
• Maintain a clean and professional work environment.
• Safely operate a forklift, pallet jack, etc.
• Remain up-to-date on all safety practices and standards.
• Perform other responsibilities as directed.

Compensation & Benefits

• Competitive hourly rate commensurate with experience.
• Eligible to participate in the company's comprehensive benefits package, which includes medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Opportunities for professional development and growth.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Experience, Education & Skills:

• Counter sales experience preferred.
• Familiarity with plumbing or HVAC industry rules and regulations.
• Result driven and customer focused.
• High school diploma or GED preferred.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects