Cosmetology Shift Lead - Guest Experience Leader

madisonreedcolorbar; Del Mar (CA); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision & FSA

Employee Assistance Program

Pre-tax Commuter (Parking & Transit)

Life AD&D

Short & Long-term Disability

Accident Insurance

Critical Illness Hospital

Hospital Indemnity

Parental Leave

Team Member Discount

Pet Insurance

One Medical Membership

College Tuition Benefit

401k Plans

Paid Vacation Time

Paid Holidays

Job summary

Madison Reed's Hair Color Bar in Del Mar, CA is seeking a Shift Lead, Licensed Cosmetologist to support the Manager, guide a team, and ensure guest experience from arrival to departure. You will manage the appointment schedule, coach staff, promote our products and services, and step in as manager-on-duty during peak times.

Actual compensation ranges $43–$45 per hour, plus commissions and tips. This full-time role requires weekend availability and a passion for service and growth within the

Qualifications

• Active cosmetology license in the state in which you are applying.
• 1+ year of experience as a colorist behind the chair within a salon environment.
• 1+ year of leadership experience in a customer facing environment.
• Effective communication, strong problem solving and people skills, in a fast-paced retail or salon environment.
• Comfortable operating point of sale systems
• Fluency in English

Responsibilities

• Demonstrate and continue to develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
• Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
• Support all aspects of the business as needed, including but not limited to: front of house and back of house operations, adhering to all company standard operating procedures, and assisting guests with retail orders.
• Provide consultations & all services offered on the menu (including shampooing and conditioning, styling such as blow drying, flat ironing and curling, etc., and all chemical services.)
• Ability to step in as the manager-on-duty to foster a positive and collaborative approach, valuing team members ideas and insights through continuous coaching and feedback
• Contribute to achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
• Ensure Hair Color Bar meets company standards as it relates to merchandising, inventory, company asset security.
• Demonstrate mastery of all Madison Reed systems, policies, processes and procedures
• Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities.
• Grow within Madison Reed by participating in ongoing training and staying up to date on MR products and service offerings.
• Support recruiting, interviewing, onboarding, performance management, coaching, talent development and training of team members as needed by the Manager.

Skills

Cosmetology license

Colorist experience

Leadership experience

English fluency

Customer service

Tools

POS systems

Job description

Madison Reed's Hair Color Bar in Del Mar, CA is seeking a Shift Lead, Licensed Cosmetologist to support the Manager, guide a team, and ensure guest experience from arrival to departure. You will manage the appointment schedule, coach staff, promote our products and services, and step in as manager-on-duty during peak times.

Actual compensation ranges $43–$45 per hour, plus commissions and tips. This full-time role requires weekend availability and a passion for service and growth within the