Cosmetics Retail Team Lead – Guest Experience

Estée Lauder Companies; Lancaster (Lancaster County); On-site; USD 24,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid holidays and vacation time

Retirement savings plans

Commission/Bonus eligibility

Job summary

Estée Lauder Companies is seeking a dynamic Key Holder to support the Store Manager, ensuring smooth daily operations and exemplary customer service. You will coach and mentor the sales team, modelling behaviours to achieve sales and service targets in a fast-paced cosmetics environment.

With a focus on diversity and development, the role offers training, competitive benefits, and opportunities to advance within a globally recognized prestige brand portfolio.

Qualifications

• Proven retail experience in cosmetics or similar environment.
• Ability to provide inspirational, authentic and personalized customer service.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.

Responsibilities

• Support Store Manager to ensure smooth daily operations.
• Lead by example with coaching and mentoring to the sales team.
• Provide inspirational, authentic and personalized customer service to achieve targets.
• Be flexible with retail hours including days, nights, weekends and events.

Skills

Customer service

Retail experience

Supervisory experience

Cash handling

POS software

Tools

Retail POS systems

Job description

Estée Lauder Companies is seeking a dynamic Key Holder to support the Store Manager, ensuring smooth daily operations and exemplary customer service. You will coach and mentor the sales team, modelling behaviours to achieve sales and service targets in a fast-paced cosmetics environment.

With a focus on diversity and development, the role offers training, competitive benefits, and opportunities to advance within a globally recognized prestige brand portfolio.