Cosmetic Dental Lab Customer Care & Shipping Specialist

Modern Dental Laboratories; Livermore (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Disability insurance

401(k) plan

Vacation & holidays

Flexible hours

Career advancement

Technology investments

Job summary

Modern Dental Laboratory USA in Livermore, CA is seeking a Customer Support Representative to deliver exceptional service to dentists and their teams, manage orders, and support shipping operations. You will track and enter information, prepare shipments, disinfect cases, and coordinate with drivers while maintaining inventory and providing help to colleagues.

The role requires a high school diploma, strong communication, attention to detail, and the ability to multitask in a fast-paced lab

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal, verbal, and written communication skills.
• Basic computer knowledge with ability to learn new programs.

Responsibilities

• Track, enter, and research information in current systems.
• Prepare material for shipping by weighing, packaging, and stamping documents and labels.
• Disinfect all incoming cases following laboratory safety procedures.
• Provide exceptional customer service via phone, email, and blog.
• Assemble and fill boxes with items to be shipped.
• Unload, sort, and prioritize incoming packages for case entry.
• Maintain inventory of shipping materials and supplies.
• Support employees and managers in shipping activities, including routing internal drivers.
• All other duties as assigned.

Skills

Customer service

Data entry

Phone & email support

Multitasking

Attention to detail

Communication

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Modern Dental Laboratory USA in Livermore, CA is seeking a Customer Support Representative to deliver exceptional service to dentists and their teams, manage orders, and support shipping operations. You will track and enter information, prepare shipments, disinfect cases, and coordinate with drivers while maintaining inventory and providing help to colleagues.

The role requires a high school diploma, strong communication, attention to detail, and the ability to multitask in a fast-paced lab