Aesthetic Front Desk & Patient Experience Specialist

Sonobello; Stockton (CA); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Paid time off

Parental leave

Paid Holidays

Job summary

Sono Bello is seeking a dynamic Consult Experience Specialist (CES) with a passion for aesthetics to join our team. As the first point of contact for patients, the CES ensures an exceptional experience from start to finish.

This high-energy, adaptable role is perfect for someone who thrives in a fast-paced environment and is passionate about aesthetics. Base salary is $45,000 with potential bonus and overtime, offering a total earning range of $45,000 - $57,000 OTE; compensation may vary by

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
• Excellent verbal and written communication skills with strong interpersonal abilities.

Responsibilities

• Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
• Provide exceptional customer service throughout the patient’s journey, maintaining a professional and positive demeanor.
• Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
• Ensure accurate data entry and operational efficiency by scheduling appointments, processing payments, and preparing deposits.
• Collaborate with team members to identify patient success stories for online endorsements.
• Assist with patient inquiries and follow-ups, both pre- and post-operative.
• Support cross-selling of additional services by preparing quotes and consent forms, as needed.

Skills

Customer service

Interpersonal communication

Multitasking

Administrative tasks

Verbal & written communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Medical terminology knowledge

Job description

Sono Bello is seeking a dynamic Consult Experience Specialist (CES) with a passion for aesthetics to join our team. As the first point of contact for patients, the CES ensures an exceptional experience from start to finish.

This high-energy, adaptable role is perfect for someone who thrives in a fast-paced environment and is passionate about aesthetics. Base salary is $45,000 with potential bonus and overtime, offering a total earning range of $45,000 - $57,000 OTE; compensation may vary by