Corrections Telecom Technician - Tablet & Phone Systems

TKC Holdings, Inc.; San Diego (CA); Vor Ort; USD 34.000 - 39.000; Vollzeit

Benefits dieser Stelle

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company-Ma

Paid Time Off (PTO)

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D Coverage

Voluntary Benefits including Short- &/

Zusammenfassung

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products—employs ICSolutions across correctional facilities. The Telecom Technician role interfaces with facility inquiries, tracks grievances, and repairs or replaces broken phone sets while providing weekly status updates on the system.

It requires strong customer service experience, 3+ years in a high tech environment, and willingness to work overtime.

Qualifikationen

• Customer service experience is required.
• 3+ years in a high tech environment with hardware/software skills.
• Overtime and non-standard shifts may be required.

Aufgaben

• Track and manage inmate inquiries (grievances), complaints and responses.
• Repair or replace broken telephone sets and provide weekly system updates.
• Assist facility personnel with reporting and training tasks.
• Create trouble tickets, track repairs, and manage tablet inventory.
• Must work (5) days a week, (8) hours a day inside correctional facility.

Kenntnisse

Customer service

High tech environment experience

Overtime readiness

Ausbildung

High School Diploma or GED

Jobbeschreibung

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products—employs ICSolutions across correctional facilities. The Telecom Technician role interfaces with facility inquiries, tracks grievances, and repairs or replaces broken phone sets while providing weekly status updates on the system.

It requires strong customer service experience, 3+ years in a high tech environment, and willingness to work overtime.