Corrections Tech Solutions Lead (Remote, 75% Travel)

ViaPath; Raleigh (NC); Remoto; USD 110.000 - 165.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision Insurance

401(k) Retirement Plan with employer-m

Life & Disability Insurance

Employee Assistance Program (EAP)

Flexible Time Off

Descrizione del lavoro

ViaPath is seeking a Technical Solutions Consultant (TSC) to join our customer-facing advisory team. The TSC acts as a trusted partner to correctional agencies, guiding them through technology journeys, demonstrations, and strategic reviews to maximize adoption and value from ViaPath solutions.

Successful candidates will combine strong communication with in-depth correctional operations knowledge, building executive and facility stakeholder relationships while delivering compelling product

Competenze

• Bachelor's degree or equivalent professional experience in corrections, technology consulting, customer engagement, or related field.
• Minimum of five (5) years of experience using ViaPath solutions or other corrections technology platforms.
• Direct experience working with correctional agencies or in a correctional environment.
• Strong understanding of correctional operations, workflows and technology solutions.
• Excellent communication, presentation, relationship-building, and organizational skills.
• Ability to translate complex technical concepts into practical operational and business value.
• Strong analytical, problem-solving, and time-management skills.
• Proficient in Microsoft Office applications including PowerPoint, Word, Excel, Teams, and Outlook.
• Ability to travel up to 75% of the time.

Mansioni

• Serve as a trusted advisor to customers with expertise and best practices related to ViaPath products and services.
• Build strong relationships with executive, operational, technical, and facility stakeholders.
• Design, develop and deliver engaging product demonstrations and customer presentations that showcase value.
• Monitor contracts and engage customers through strategic reviews, development, and adoption initiatives.
• Maintain expert knowledge of ViaPath products and configurations, including troubleshooting in customer environments.
• Identify customer challenges and opportunities while recommending aligned solutions.
• Partner with internal teams to support customer success, retention, and growth.
• Gather customer feedback and provide market insights to improve products and services.
• Represent ViaPath at customer meetings, conferences, and industry events.
• Maintain expertise in correctional operations and industry trends.

Conoscenze

Communication

Relationship-building

Presentation skills

Travel readiness

Problem solving

Analytical thinking

Time management

MS Office

Formazione

Bachelor's degree

Strumenti

PowerPoint

Word

Excel

Teams

Outlook

Descrizione del lavoro

ViaPath is seeking a Technical Solutions Consultant (TSC) to join our customer-facing advisory team. The TSC acts as a trusted partner to correctional agencies, guiding them through technology journeys, demonstrations, and strategic reviews to maximize adoption and value from ViaPath solutions.

Successful candidates will combine strong communication with in-depth correctional operations knowledge, building executive and facility stakeholder relationships while delivering compelling product