Corrections Command Center Support Specialist

State of Missouri; Jefferson City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Missouri State Employee Retirement Sys

Deferred compensation plan

Health insurance (employee and family)

Paid life insurance

Long-term disability insurance

Cafeteria plan

Paid holidays

10 hours annual leave per month

10 hours sick leave per month

Uniforms provided when required

Pre-service and in-service training

Access to credit union

Direct deposit of paycheck

Employee health, wellness and safety

MOST 529 College Savings Program

Job summary

The Missouri Department of Corrections seeks a Command Center professional to manage warrants, respond to hits, and maintain data across databases. This role operates as the after-hours emergency contact and interacts with agencies, offenders, and the public.

Candidates should demonstrate professionalism, customer service skills, and strong communication and time-management abilities. Some roles may require specific training and certifications upon appointment.

Qualifications

• Must be at least 18 years old and hold a valid driver's license.
• Knowledge of department computer systems is preferred; MULES certification will be required following appointment.

Responsibilities

• Handle day-to-day operations in the Command Center, including warrants management per policy/SOP.
• Respond to MULES warrant hits and investigate electronic monitoring violations.
• Update and maintain accurate information in multiple databases.
• Serve as after-hours agency emergency point of contact and engage with external agencies, offenders, and the public.
• Perform other related duties as assigned.

Skills

Professionalism

Customer service

Prioritization

Organization

Verbal/written communication

Time management

Tools

MULES certification

Job description

The Missouri Department of Corrections seeks a Command Center professional to manage warrants, respond to hits, and maintain data across databases. This role operates as the after-hours emergency contact and interacts with agencies, offenders, and the public.

Candidates should demonstrate professionalism, customer service skills, and strong communication and time-management abilities. Some roles may require specific training and certifications upon appointment.