Probation and Parole Assistant - P&P Command Center

State of Missouri; Jefferson City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Missouri State Employee Retirement Sys

Deferred compensation plan

Health insurance (employee and family)

Paid life insurance

Long-term disability insurance

Cafeteria plan

Paid holidays

10 hours annual leave per month

10 hours sick leave per month

Uniforms provided when required

Pre-service and in-service training

Access to credit union

Direct deposit of paycheck

Employee health, wellness and safety

MOST 529 College Savings Program

Job summary

The Missouri Department of Corrections seeks a Command Center professional to manage warrants, respond to hits, and maintain data across databases. This role operates as the after-hours emergency contact and interacts with agencies, offenders, and the public.

Candidates should demonstrate professionalism, customer service skills, and strong communication and time-management abilities. Some roles may require specific training and certifications upon appointment.

Qualifications

• Must be at least 18 years old and hold a valid driver's license.
• Knowledge of department computer systems is preferred; MULES certification will be required following appointment.

Responsibilities

• Handle day-to-day operations in the Command Center, including warrants management per policy/SOP.
• Respond to MULES warrant hits and investigate electronic monitoring violations.
• Update and maintain accurate information in multiple databases.
• Serve as after-hours agency emergency point of contact and engage with external agencies, offenders, and the public.
• Perform other related duties as assigned.

Skills

Professionalism

Customer service

Prioritization

Organization

Verbal/written communication

Time management

Tools

MULES certification

Job description

A position in the Missouri Department of Corrections is more than a job. It's a calling. Corrections employees transform lives, equipping Missourians in the criminal justice system with the skills they need to contribute to their communities, inside and outside our walls. More than 95 percent of people who enter the prison system ultimately are released. We want to make sure they’re good neighbors.

We offer great benefits!

• Missouri State Employee Retirement System
• Deferred compensation plan
• Health insurance (medical, vision, dental for employees and family)
• Paid life insurance
• Long-term disability insurance
• Cafeteria plan
• Paid holidays
• 10 hours annual leave per month
• 10 hours sick leave per month
• Uniforms provided when required
• Pre-service and in-service training
• Access to credit union
• Direct deposit of paycheck (required)
• Employee health, wellness and safety initiatives
• MOST 529 College Savings Program

The Missouri Department of Corrections is an equal opportunity employer and a drug-free workplace.

• This position is responsible for day to day operations in the Command Center. Duties include, but are not limited to: issuing, modifying and canceling warrants per policy/SOP, responding to MULES warrant hits, investigating electronic monitoring violations and updating/maintaining accurate information in various databases. Command Center staff serve as the after-hours agency emergency point of contact, and engage with all levels of external agencies and organizations as well as offenders and the general public.
• High level abilities in the following areas are essential: professionalism, customer service, prioritization, organization, verbal/written communication and time management. Knowledge of department computer systems and computer peripherals is preferred, and Missouri Uniform Law Enforcement System (MULES) certification will be required following appointment.
• Ability to pass a background investigation administered by the Missouri Department of Corrections
• By assignment a position may require: successful completion of safety training which may include firearms/defensive tactics/CPR/First Aid, and the ability to re-qualify annually; successful completion of training administered by the Missouri State Highway Patrol in the Missouri Uniform Law Enforcement System (MULES) prior to regular appointment
• Performs other related work as assigned.

Minimum Qualifications

Must be a minimum of 18 years old AND a valid vehicle operator's license

Contingent upon your position, you may also be eligible to receive:

• A $2.00 per hour shift differential if you are assigned to a shift that begins on or between 12:00pm (noon) and 5:00am and are employed at a 24/7 congregate care facility (i.e. institution, transition center, supervision center, or command center).
• A $0.75 per hour medium security or $1.50 maximum security differential if you work full-time at a qualifying facility.
• A $1.00 per hour restrictive housing differential if you are assigned a regular post within a restrict housing/segregation unit at any facility.

The Department of Corrections currently offers a guaranteed 1% pay increase for every two years of continuous service up to 20 years! If you are transferring from another State of Missouri agency and are receiving state retention pay, please be advised that the Missouri Department of Corrections administers retention based upon your retention anniversary date. As a result, your retention pay upon transfer may differ from what you were receiving at your previous agency until you reach your applicable retention anniversary date.

The Missouri Department of Corrections is proud to have a tradition of promotion from within for employees looking for and seeking distinctive career paths. As you work for the department, we invite you to consider your goals and make choices to actively head toward them. We seek to recognize employees who serve with distinction.