In-Flight Catering Coordinator

inMy Jet; Cleveland (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Flexjet in Cleveland, OH seeks an In-Flight Catering Coordinator to manage daily catering orders and confirmations for internal and external customers. You will liaise with flight crews and vendors, troubleshoot service deviations, and ensure accurate invoicing and payments in a fast-paced environment.

The role requires 1-2 years of luxury hospitality or similar experience, strong communication, multitasking, and proficiency in Microsoft Office.

Qualifications

• Associates degree (A.A.) or equivalent from two-year college or technical school.
• 1-2 years of customer service experience in a luxury service environment and/or food and beverage hospitality.
• Must have working knowledge of Microsoft Office products and the aptitude to learn company software.

Responsibilities

• Handle high volume of in-person, telephone, and email correspondence with Operations Control and external contacts.
• Order and confirm all daily in-flight catering.
• Communicate with flight crews, team members, and vendors regarding items affecting catering services.
• Troubleshoot deviations due to flight schedule changes and address issues to avoid disservice.
• Place last-minute orders with vendors as needed.
• Track, monitor, and validate in-flight catering invoices and credit card transactions.
• Provide daily quality assurance of all catering-related transactions.
• Work with third-party catering vendors to meet expectations.
• Interpret food and beverage and aviation catering information for daily tasks.

Skills

Customer service

Communication

Problem solving

Multitasking

Interpersonal skills

Presentation skills

Education

Associate degree

Tools

Microsoft Office

Job description

# In-Flight Catering CoordinatorFlexjetCleveland, OH, US1 day agoJob descriptionFlexjet is currently seeking a qualified candidate to join our Operations team as an In-Flight Catering Coordinator at our state-of-the-art facility in Cleveland, Ohio. Overall, the In-Flight Catering Coordinator is responsible for handling the ordering in-fight catering and confirmation processes for our internal and external customers. This position works closely with several departments within Operations and plays an integral role in maintaining relationships with all of our vendors and flight crews across the network.Responsibilities• Handle a high volume of in-person, telephone, and email correspondence from an extensive variety of Operations Control and external contacts.• Order and confirm all daily in-flight catering.• Communicate to flight crews, team members, and vendors related to items that may impact all catering services transactions.• Trouble-shoot potential service deviations because of flight schedule changes and proactively address to avoid disservice.• Placing last minute orders with vendors such as door dash or grub hub• Conduct various accounting related tasks including tracking, monitoring, and validating in-flight catering invoices and credit card transactions.• Demonstrate knowledge of company products and programs.• Work closely with third party catering vendors to ensure expectations are met.• Possess the ability to interpret specific food and beverage industry and aviation catering information as it pertains to all daily tasks assigned.• Provide daily quality assurance of all in-flight catering related transactions.• Provide world-class service with every interaction held with all constituents.• Perform other related duties as assigned by Manager.Qualifications• Associates degree (A. A.) or equivalent from two-year college or technical school; 1-2 years of customer service experience in a luxury service environment and/or food and beverage related hospitality industry.• Must have working knowledge of Microsoft Office products and the aptitude to learn customized company software programs.• Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business.• Must be detail oriented and able to work productively, independently or within a team.• Excellent oral/written communication and problem resolution skills are required.• Successful candidate will maintain a high level of professionalism while multi-tasking various real time customer and catering services transaction demands in a fast-paced environment.• Strong interpersonal, verbal/written, and presentation skills are necessary.• Flexjet is a 365/24/7 operation and candidate must be willing to work nights, weekends, and holidays.#LI-MM1Flexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.