Corporate Services Document Support Specialist/Technician

Acara Solutions, Inc.; Buffalo (NY); On-site; USD 28,000 - 32,000; Full time

Job summary

Acara Solutions, Inc. is seeking a Corporate Services Document Support Technician on a contract basis. You will support both Corporate and Regional offices with scanning, indexing, and workflow tasks, including daily ImageRight and WINS processing.

The role also involves mail room operations backup, reporting duties, and assisting with corporate communications. This position offers a fast-paced environment and opportunities to contribute across departments.

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in document processing, scanning/indexing, mailroom operations, or administrative support.

Responsibilities

• Backup support for mail room operations (incoming/outgoing).
• Scan, index, and route ImageRight and WINS tasks for regional underwriting daily.
• Produce and distribute weekly ImageRight productivity reports to management.
• Backup for scanning/indexing and routing returned undeliverable mail tasks in ImageRight.
• Verify and approve outsourced mailing documents on the Mass Printing portal.

Skills

Document processing

Mailroom operations

Administrative support

Education

High School Diploma or GED

Tools

ImageRight

WINS

Job description

Employment Type: Contract (2 months)

Compensation: $20.00 - $23.00 /hr.

Schedule: 20 -25 hrs/Week.

About the Opportunity:

• The Corporate Services Document Support Technician is responsible for providing support to both the Corporate and Regional offices in a variety of roles.
• This includes daily Image Right document scanning, indexing, and completion of various Image Right and WINS workflow tasks for all regional underwriting offices, as well as any department within the company as needed.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting:

This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally.

About AcaraSolutions

Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do:

• This role is also responsible for providing backup support for all mail room operations with respect to both incoming and outgoing mail as needed.
• Responsible for scanning, indexing, and releasing or routing ImageRight and WINS workflow tasks for regional underwriting offices daily, and other corporate departments as needed.
• This includes producing weekly ImageRight productivity reports and distributing them to management.
• Provides backup support for scanning, indexing, and assigning returned undeliverable mail tasks to the ImageRight document management system.
• Manages the daily verification and approval process for all outsourced mailing documents on the Mass Printing web portal.
• Responsible for holding or suppressing documents when requested by business users.
• Provides backup support for the corporate mail room operations for both incoming and outgoing mail as requested.
• Responsible for preparing and submitting mandated OFAC reporting for both policyholders and claimants of the client and reporting any potential terrorism hits.
• Assists with answering and routing incoming switchboard calls as requested.
• This includes maintaining both corporate and regional telephone directories.
• Responsible for handling monthly Workers' Compensation dividends, based upon Loss Ratio.
• Provides administrative support to the Corporate Services team as requested, which includes reviewing and reconciling monthly invoices for external vendors.
• All other duties as assigned.

Job Requirements

What You'll Bring:

• High School Diploma or GED.
• 2+ years of experience in document processing, scanning/indexing, mailroom operations, administrative support, or an office environment.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.