IT Analyst

Volta; Palo Alto (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Equity in Volta

Comprehensive benefits

Vacation days

Job summary

Volta is seeking an IT Analyst to be the first contact for IT at our Palo Alto offices. You will handle day-to-day IT requests, onboarding/offboarding, asset records, and maintain a reliable office IT environment.

You will own the IT support queue, manage access using JumpCloud and M365, support devices, and assist with networking and AV setups. A hands-on role with ownership from day one.

Qualifications

• 1 to 3 years in IT support, service desk, or a comparable IT operations role.
• Hands-on Microsoft 365 experience from an admin or support perspective.
• Practical device support experience across Windows and macOS.
• Exposure to identity and access administration with JumpCloud/Okta/Entra ID.
• Solid networking fundamentals: DNS, DHCP, VPN, WiFi.
• Clear written communication and strong documentation habits.
• Service mindset with security and policy respect.

Responsibilities

• Own the IT support queue: triage, resolve, and escalate with context.
• Handle account access, software installs, licensing requests, hardware faults.
• Support meeting room and AV equipment; ensure video conferencing works beforehand.
• Execute onboarding/offboarding: JumpCloud, M365, device shipment, access revocation.
• Maintain asset inventory and device lifecycle; monitor enrollment and policy.
• Administer JumpCloud, M365, Slack, and Atlassian tooling; manage permissions.
• Write end-user guides and runbooks; identify repetitive work for automation.
• Provide on-site IT support and act as local vendor liaison.

Skills

IT support

Windows

macOS

Microsoft 365

JumpCloud

Access management

Networking fundamentals

Documentation

Communication

Customer service

Tools

JumpCloud

Microsoft 365 admin

Slack

Jira Service Management

Job description

About Volta

Volta is the category-defining, fully vertically integrated AI infrastructure platform – from capital to clusters to software, under a founder-led enterprise. Our mission is The Utility of Compute™: AI infrastructure as dependable and available as electricity, for every organization that needs it. Launched with a $10B strategic partnership with one of the leading frontier AI labs, a Series A led by Andreessen Horowitz, and a $5B AI Infrastructure Fund, Volta is building the infrastructure layer of the AI era from the ground up. We are 100+ people across London, Palo Alto, and New York, with rapid growth expectations to hundreds.

About The Role

Volta is a fast-growing GPU compute infrastructure company. Our offices are home to a mix of business and technical staff who rely on a well-run, well-integrated IT environment to work effectively.

As IT Analyst you are the first point of contact for IT at Volta and the person who makes the day-to-day work. You handle support requests, run onboarding and offboarding, keep devices and asset records accurate, and keep the office IT environment working. Where the Corporate IT Systems Administrator designs and owns the systems, you operate them: executing established processes reliably, spotting where they break, and improving them as you go.

This is a hands-on role with real ownership from day one.

What You Will Be Doing

User Support

• Own the IT support queue as first line: triage incoming requests, resolve what you can, and escalation with proper context what you cannot.
• Handle account access, software installs, licensing requests, hardware faults, and connectivity issues across Windows, macOS, and mobile.
• Support meeting room and AV equipment, and make sure video conferencing works before it is needed rather than during the meeting.
• Keep users informed on the status of their requests. Most IT frustration comes from silence, not from wait time.

Onboarding and Offboarding

• Execute joiner, mover, and leaver processes end-to-end: account creation in JumpCloud and Microsoft 365, group and license assignment, device shipment, and access removal on exit.
• Prepare and ship devices for new starters through JumpCloud and Deel IT, and make sure day one works: laptop enrolled, accounts live, MFA set up, access to the tools they need.
• Run new starter IT induction sessions and walk people through our tooling and security expectations.
• Confirm and evidence that offboarding completed fully, including device return and access revocation across all integrated systems.

Device and Asset Management

• Maintain the asset inventory as the accurate record of what we own, who has it, and what state it is in.
• Manage hardware lifecycle in practice: procurement requests, configuration, warranty and repair coordination, stock levels, and decommissioning.
• Monitor device enrollment, patch, and compliance status in JumpCloud, and follow up on the endpoints that fall out of policy.

Identity and Tooling Administration

• Perform day-to-day administration across JumpCloud, Microsoft 365, Slack, and Atlassian: user and group changes, license assignment, permissions, and routine configuration.
• Support access reviews by pulling and preparing access data across integrated systems.
• Apply access changes in line with least-privilege principles, and flag requests that do not fit rather than granting them quietly.

Documentation and Process

• Write and maintain end user guides and internal runbooks so that common tasks are self-service or repeatable by anyone on the team.
• Keep control evidence current for the areas you operate: access changes, asset records, onboarding and offboarding completion.
• Identify repetitive work and propose automation or process change. You are closest to where the friction is.

Office IT

• Support office IT infrastructure day-to-day: WiFi, wired networking, printers, and physical access systems, escalating to the Systems Administrator for anything requiring configuration change.
• Act as the on-site presence for IT matters and the local contact for external IT vendors and suppliers.

What You Bring

• 1 to 3 years in IT support, service desk, or a comparable IT operations role.
• Hands-on Microsoft 365 experience from an admin or support perspective: user and license management, Exchange, Teams, and SharePoint basics.
• Practical device support experience across Windows and macOS, including enrollment in an MDM platform.
• Exposure to identity and access administration in an IdP such as JumpCloud, Okta, or Entra ID: creating accounts, managing groups, assigning access.
• Solid networking fundamentals: DNS, DHCP, VPN, WiFi, and enough understanding to diagnose whether a problem is local, network, or service side.
• Clear written communication and strong documentation habits. You write things down because it makes the next person faster.
• Service mindset without being a pushover: helpful and responsive, but able to hold a security or process line when a request does not meet it.

Nice to Have

• Scripting ability in PowerShell, Bash, or Python for automating repetitive administrative work.
• Linux familiarity at the command line. Many of our engineers run Linux and manage their own machines, so being able to follow what they describe is useful.
• Experience with Atlassian administration, Jira Service Management, or a comparable ticketing platform.
• Awareness of ISO 27001 or SOC 2, particularly what access management and asset management controls look like in day-to-day practice.
• Experience supporting users across multiple time zones or offices. REQ-91

What We Offer

At Volta, we believe people do their best work when they feel supported, trusted and able to grow. We're building a company where you can make an impact, keep a healthy balance between work and life, and build a career you're proud of.
As a global team, we do our best to provide great benefits wherever you're based. While some benefits vary by country due to local regulations, we believe looking after our people is simply the right thing to do.

• Competitive salary based on the work you do here, not your previous salary
• Equity in Volta, giving you the opportunity to share in the company's long-term success
• Retirement/pension contributions
• Comprehensive health, wellbeing and insurance benefits
• Generous number of vacation days each year

Additional Information

Equal Opportunity

Volta is an equal opportunity employer. We are committed to building a diverse and inclusive team and make employment decisions based on skills, qualifications, experience and business needs. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or any other legally protected characteristic.

Accessibility

Volta is committed to providing an accessible recruitment experience for all candidates. If you require accommodations or adjustments at any stage of the application or interview process, please contact us at [e-mail]. We will work with you to identify reasonable accommodations that enable you to participate fully in the hiring process.

Candidate Privacy Notice

By applying, you consent to the processing of your personal data for recruitment purposes in accordance with applicable data protection laws, including the UK GDPR, EU GDPR and relevant US state privacy regulations. Your data will be shared only with those involved in the hiring process and will not be used for unrelated purposes. For details, see our Recruitment & Candidate Privacy Notice.

Note to Recruitment Agencies

Volta does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any unsolicited submissions, including those sent directly to hiring managers or employees, will be treated as the property of Volta. No agency fees will be payable unless a valid, signed recruitment agreement is in place, and the agency has been specifically engaged for the relevant vacancy.