Dispatcher

Crossroads Courier, Inc.; St. Louis (MO); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off (vacation and sick time)

Job summary

Crossroads Courier, Inc. in Saint Louis, MO is seeking a reliable Dispatcher to coordinate job orders for independent driver contractors while ensuring exceptional customer service and on-time delivery performance.

This fast-paced role supports the Nationwide division and requires strong communication, organization, and prioritization skills. On-site work with a schedule of Monday–Friday, 6:00 AM–3:00 PM, with benefits including health and vision insurance and PTO.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of customer service, dispatch, and/or logistics experience.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office and dispatching/scheduling software.
• Ability to work independently and make timely decisions.
• Flexibility to work overtime as operational needs require.
• Health insurance, Vision insurance, Paid time off.

Responsibilities

• Provide excellent customer service to internal and external customers via phone and email.
• Dispatch and assign job orders to independent driver contractors.
• Prepare and schedule next-day deliveries and routes based on priorities and driver availability.
• Communicate with drivers regarding special delivery instructions and routing.
• Apply ancillary charges and post routes in the CXT system.
• Manage driver activations and deactivations within the system.
• Complete daily scheduled coverage reports for management review.
• Reassign routes and resolve scheduling conflicts as needed.
• Report driver and customer issues to Driver Support and Operations Management.
• Gather, verify, and enter order information into the system.
• Provide support across multiple divisions based on operational needs.

Skills

Customer service

Dispatch experience

Organizational skills

Communication skills

Attention to detail

Microsoft Office

Decision making

Overtime flexibility

Education

High school diploma or GED

Tools

Microsoft Office

Dispatching software

Scheduling software

Job description

Saint Louis, United States | Posted on 10/13/2026

Crossroads Courier is a privately held, nationwide company,based in St. Louis, that provides time-critical, ground and air courierservices to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

Job Description

Dispatcher

Location: St. Louis, MO (onsite)

Compensation: $23 - $25 per hour

Schedule: Monday – Friday 6:00 AM – 3:00 PM

We Find A Way.

At Crossroads Courier, every delivery matters.

We are seeking a reliable and customer-focused Dispatcher to join our operations team. In this role, you will coordinate and manage job orders for independent driver contractors while ensuring exceptional customer service and on-time delivery performance.

This is a fast-paced logistics position that requires strong communication, organization, and the ability to manage multiple priorities. The position will primarily support the Nationwide division, with opportunities to provide support to other divisions based on operational needs. The Dispatcher must be comfortable transitioning between divisions and adjusting priorities as needed to support daily operations.

This position is well suited for someone who enjoys a fast-paced logistics environment and is comfortable managing changing priorities while maintaining strong communication and service.

What You’ll Do

• Provide excellent customer service to internal and external customers via phone and email
• Dispatch and assign job orders to independent driver contractors
• Prepare and schedule next-day deliveries and routes based on priorities, service requirements, and driver availability
• Communicate with drivers regarding:
• Special delivery instructions
• Pickup and delivery routing
• Delivery questions and proof of delivery
• Apply ancillary charges, including waiting time and van fees, to job orders
• Accurately and timely post routes and recurring orders in the CXT system
• Manage driver activations and deactivations within the system
• Complete daily scheduled coverage reports for management review
• Reassign routes and resolve scheduling conflicts as needed
• Report driver and customer issues to Driver Support and Operations Management
• Gather, verify, and accurately enter order information into the system
• Provide support across multiple divisions based on operational needs
• Complete additional operational tasks as assigned

Qualifications

• High school diploma or GED required
• Minimum of 1 year of customer service, dispatch, and/or logistics experience
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office and dispatching/scheduling software
• Ability to work independently and make timely decisions
• Flexibility to work overtime as operational needs require
• Health insurance
• Vision insurance
• Paid time off (vacation and sick time)
• Supportive team environment with growth opportunities

Why Crossroads Courier?

At Crossroads Courier, you’ll have the opportunity to make a meaningful impact in a fast-paced industry where the work you do matters. We value initiative, collaboration, and continuous improvement, and we provide our team with the support and opportunities needed to grow.

• Opportunity to build and improve a department
• Direct impact on customers, employees, and business growth
• High visibility with executive leadership
• Meaningful work supporting healthcare and time-critical logistics
• Growth-oriented culture focused on continuous improvement

Crossroads Courier is committed to providing equal employment opportunities to all employees and applicants for employment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.