Corporate Customer Focus Internship - Summer 2027

Auto-Owners Insurance; Lansing (MI); On-site; USD 20,000 - 29,000; Full time

Job summary

Auto-Owners Insurance, a mutual insurance carrier based in Lansing, MI, invites you to join the Corporate Customer Focus Team as a Business and Quality Analyst Intern. This paid internship offers exposure to requirements gathering, testing, and cross-functional collaboration with business, technology, and QA teams.

Ideal candidates are juniors or seniors, possess strong communication and analytical skills, and can learn new software tools.

Qualifications

• Currently enrolled college student entering junior or senior year.
• Strong communication skills (written and verbal).
• Analytical thinker able to learn business processes.
• Proficient with PC and business software.
• Willingness to learn new software tools.
• Able to organize and interpret data.
• Capable of handling multiple assignments.
• U.S. sponsorship requirement.

Responsibilities

• Act as liaison between business and technology teams.
• Organize and lead meetings with business, technology, and QA teams.
• Work with business subject matter experts on requirements definition, training, implementation, and support.
• Define requirements through interviews, workshops, surveys, and existing documentation.
• Develop business requirements and related rules based on decisions.
• Work with software tools to gather and document requirements and rules.
• Perform high level testing coordinating with QA teams including writing test plans and reporting results.

Skills

Communication skills

Analytical skills

PC proficiency

Software tools

Data interpretation

Multi-tasking

US sponsorship requirement

Education

College enrollment (juniors/seniors)

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking motivated individuals to join our Corporate Customer Focus Team as a Business and Quality Analyst Intern.

Responsibilities

• Act as liaison between the business and technology teams
• Organize and lead meetings with business, technology, and quality assurance teams
• Work closely with the business subject matter experts in the definition, training, implementation, and support of business requirements
• Define requirements through interviews, workshops, surveys, and existing system documentation or procedures
• Develop business requirements and related business rules based on business decision(s)
• Work with software tools to gather and document requirements and rules
• Perform high level testing in coordination with the detailed testing by quality assurance teams including writing test plans as well as documenting and reporting results

Qualifications

• Students should be currently enrolled and entering their junior or senior year in college
• Above-average communication skills (written and verbal)
• Strong analytical skills with the ability to learn business processes
• Ability to utilize a PC and applicable business software
• Competency to learn new software tools
• Organize and interpret data
• Ability to handle multiple assignments
• Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

Rate of Pay: Rate of pay starts at $18.00 per hour.

Equal Employment Opportunity Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

Auto-Owners Insurance is a mutual insurance company with a simple human sense approach to business. This means we answer the phone because it's ringing, we treat people like they're people, and we believe the right way is the human way. Established in 1916 and headquartered in Lansing, Michigan, we currently operate in 26 states. We partner with independent agencies to sell our products to the communities we serve, and we are consistently acknowledged for our superior customer service. We are proud to have been ranked among the Fortune 500 every year since 2002.

Find out why working here is more than just a job.

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