Corporate Automotive Internet Representative

DARCARS Automotive Group; Rockville (MD); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Insurance: medical, vision, dental

Disability plans

Life Insurance

Employee discounts on vehicles, parts,

Service repairs discounts

Community service initiatives

Job summary

DARCARS Automotive Group is hiring an Internet Representative to join our corporate team. Potential earnings range from $42,000 to $70,000 annually, depending on experience.

The role requires bilingual English/Spanish skills and the ability to commute to multiple dealership locations. As an Internet Representative, you will nurture digital prospects, guide them through a needs analysis, provide product information, and connect them with a responsive in-store sales manager to close purchases.

Qualifications

• Fluent or proficient bilingual English/Spanish expected for customer interactions.
• Proficient computer skills with standard office software and CRM systems.

Responsibilities

• Pull inquiries from CRM and respond via phone, text, chat, or email based on customer preference.
• Serve as first-level expert on products, services, purchase process and the DARCARS brand.
• Convert inquiries to dealership visits; set test drive and purchase support appointments.
• Adhere to customer communication scripts to ensure consistent messaging.
• Record customer information in CRM in real time and maintain relationships with store personnel.
• Meet or exceed individual performance objectives such as response time and conversions.
• Commute between dealerships; must have a valid driver's license and reliable transportation.
• Must be at least eighteen years of age.

Skills

Bilingual English/Spanish

CRM software

MS Office

Tools

CRM software

MS Office

Job description

DARCARS Automotive Group is now hiring for anInternet Representativeto join our corporate team!
Potential Earning Based on experience from 42K to 70K
**SeekingBilingual(English/Spanish)Candidates**
Must be able to commute to different dealership locations!

As anInternetRepresentative,your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction.

In this role, you'll:

• Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text,chat,or email based on potential customer's expressed preference
• Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
• Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
• Adhere to customer communication scripts
• Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel
• Meet, or exceed, individual performance objectives e.g. response time, conversions etc.
• Commute from dealership to dealership(must have a valid driver's license and reliable transportation)
• Must be at least eighteen years of age

For this role, you'll need to be:

• You are computer savvy with a full working knowledge of Microsoft Office Suite
• You are a quick-study, able to absorb substantive product and service information
• You have exceptional listening, verbal, and written communication skills
• You are able to workweekends and holidays
• You have demonstrated a commitment to process improvement, innovation, and excellence
• You are persistent and eager to learn new things and share new ideas in a collaborative, team environment

Benefits

• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.