Automotive Internet Sales Representative

Darcars; Fairfax (VA); Sur place; USD 42 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical, Vision, Dental insurance

Disability insurance

Life Insurance

Employee vehicle discounts

Community service opportunities

Résumé du poste

DARCARS Automotive Group is now hiring an Internet Sales Representative to join our corporate team. This role focuses on nurturing inbound digital prospects using the DARCARS Approach to Sales, providing dealership and product information, and linking customers with a responsive in-store sales manager who will guide them through the path to purchase.

As an Internet Sales Representative, you will ensure timely follow-up, manage inquiries via phone, text, chat, or email, and strive to deliver an

Qualifications

• Proficiency with CRM systems and Microsoft Office.
• Excellent listening, verbal, and written communication skills.
• Willing to work weekends and holidays and meet performance objectives.
• Must have a valid driver's license and reliable transportation.

Responsabilités

• Pull inquiries from CRM and respond via phone, text, chat, or email.
• Serve as first-level product and service expert and link prospects with sales manager.
• Convert inquiries to dealership visits and set test-drive appointments.
• Adhere to customer scripts and maintain timely follow-up.
• Record customer information in CRM in real time and build relationships with staff.
• Meet or exceed individual performance objectives.

Connaissances

CRM software

Microsoft Office

Communication skills

Driver's license

Outils

CRM Software

MS Office

Description du poste

DARCARS Automotive Group is now hiring for anInternet Sales Representativeto join our corporate team!
Potential Earning Based on experience from 42K to 70K

As anInternetSales Representative,your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction.

In this role, you'll:

• Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text,chat,or email based on potential customer's expressed preference
• Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
• Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
• Adhere to customer communication scripts
• Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel
• Meet, or exceed, individual performance objectives e.g. response time, conversions etc.
• Commute from dealership to dealership(must have a valid driver's license and reliable transportation)

For this role, you'll need to be:

• You are computer savvy with a full working knowledge of Microsoft Office Suite
• You are a quick-study, able to absorb substantive product and service information
• You have exceptional listening, verbal, and written communication skills
• You are able to workweekends and holidays
• You have demonstrated a commitment to process improvement, innovation, and excellence
• You are persistent and eager to learn new things and share new ideas in a collaborative, team environment

Benefits

• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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