Automotive Business Development Representative (BDC) / Internet Sales

DARCARS Automotive Group; Tenafly (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee discounts on vehicle/parts

Community service initiatives

Career advancement opportunities

Job summary

DARCARS Honda of Tenafly is seeking an Automotive Business Development Representative (BDC)/Internet Sales to bridge customers with our team from home or office. You’ll nurture inbound prospects, guide needs analyses, provide product information, and connect customers to a sales manager for the final path to purchase.

You’ll respond to inquiries across phone, text, chat, or email, logging interactions in real-time and striving to meet performance goals while learning from the manufacturer and

Qualifications

• Excellent written and verbal communication skills.
• To be computer savvy.
• Strong attention to detail and organizational skills.
• High energy, positive attitude, and a team-first mentality.
• Ability to multi-task and manage leads efficiently.
• Willingness to learn and grow in a fast-paced environment.
• Availability to work evenings, weekends, and most holidays.

Responsibilities

• Pull and manage leads through our CRM.
• Respond promptly to inquiries via phone, text, chat, or email.
• Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand.
• Follow communication scripts to maintain consistency and quality.
• Log all customer interactions in real-time.
• Build strong working relationships with dealership personnel.
• Meet or exceed performance goals, including response time and conversion metrics.
• Learn and train with the manufacturer to become an expert.

Skills

Excellent communication

Computer literacy

Attention to detail

Team player

Multi-tasking

Learning mindset

Evenings/weekends availability

Tools

DriveCentric CRM

VinSolutions

Elead

Job description

DARCARS Honda of Tenaflyis now looking for anAutomotive Business Development Representative (BDC) / Internet Salesto join our team!

As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes.
The Internet Rep's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Rep, you must ensure timely follow up and provide an exceptional experience with every interaction.

For this role, you'll need:

• Excellent written and verbal communication skills
• To be computer savvy
• Strong attention to detail and organizational skills
• High energy, positive attitude, and a team-first mentality
• Ability to multi-task and manage leads efficiently
• Willingness to learn and grow in a fast-paced environment
• Availability to work evenings, weekends, and most holidays

Preferred but not required:

• Previous experience in customer service, sales, or call center environments
• Automotive experience a plus, but not necessary – we provide full training!
• CRM experience (e.g., DriveCentric, VinSolutions, Elead)
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

In this role, you'll:

• Pull and manage leads through our CRM
• Respond promptly to inquiries via phone, text, chat, or email
• Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
• Follow communication scripts to maintain consistency and quality
• Log all customer interactions in real-time
• Build strong working relationships with dealership personnel
• Meet or exceed performance goals, including response time and conversion metrics
• Learn and train with the manufacturer to become an expert

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.