Core Services Technician

Jobtailor; Cedar Rapids (IA); On-site; USD 65,000 - 85,000; Full time

Job summary

Jobtailor in Cedar Rapids, IA is seeking a IT Backup and Disaster Recovery Specialist to manage and optimize BDR devices, monitor for issues, and collaborate with MSPs to meet client needs.

Responsibilities include configuring Unitrends and Datto, maintaining RMM platforms, and ensuring Windows, macOS, and Linux environments stay secure and well patched. This role requires clear communication and a customer-focused mindset.

Qualifications

• 2+ years in the IT services industry providing solutions and support to clients.
• Clear communication and customer-focused approach.
• Experience supporting backup/DR tools and RMM platforms.
• Hands-on with Windows; macOS/Linux experience a plus.

Responsibilities

• Manage and configure backup and disaster recovery (BDR) devices, including Unitrends and Datto solutions.
• Monitor BDR devices for failures, communication issues, and other performance concerns.
• Collaborate with MSPs to address IT administration and support needs.
• Work with MSPs to understand their business requirements and recommend best practices for implementation.
• Maintain consistent communication with coworkers and MSPs to meet and exceed client expectations.
• Assist in managing and configuring the Remote Monitoring and Management (RMM) platform.

Skills

Client relations

Windows admin

macOS/Linux

Backup & DR tools

RMM tools

Virtualization

AD & security basics

Patch management

Networking basics

Tools

Unitrends

Datto

Cove

Acronis

Axcient/Replibit

MSP360

Hyper-V

VMware

Kaseya VSA

N-Central

SolarWinds

NinjaRMM

Datto RMM

ConnectWise

Job description

Responsibilities

• Manage and configure backup and disaster recovery (BDR) devices, including Unitrends and Datto solutions.
• Monitor BDR devices for failures, communication issues, and other performance concerns.
• Collaborate with MSPs to address IT administration and support needs.
• Work with MSPs to understand their business requirements and recommend best practices for implementation.
• Maintain consistent communication with coworkers and MSPs to meet and exceed client expectations.
• Assist in managing and configuring the Remote Monitoring and Management (RMM) platform.

Requirements

• 2+ years of experience in the IT services industry providing solutions and support to clients.
• Ability to build and maintain professional relationships through clear communication, attentive listening, and a customer‑focused approach.
• Proficiency in supporting and administering tools such as Backup Tools: Unitrends, Datto, Cove, Acronis, Axcient/Replibit, MSP360, Hyper‑V, VMware and RMM Tools: Kaseya VSA, N‑Central, SolarWinds, NinjaRMM, Datto RMM, ConnectWise.
• Hands‑on experience implementing and maintaining backup and disaster recovery solutions.
• Strong knowledge of Windows operating systems, with additional experience in macOS and Linux being a plus.
• Familiarity with virtualization technologies such as VMware or Hyper‑V.
• Knowledge of network administration is advantageous.
• Proficiency in Active Directory (AD), antivirus management, OpenDNS troubleshooting, and spam filter troubleshooting.
• Windows patch management experience is a plus.