Systems Administrator - Managed Service Provider

NexTech; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

NexTech is seeking a Systems Administrator to join the Project Team to identify, evaluate, and implement technology solutions, gathering business requirements and driving IT projects across the organization. You will support clients with technical issues, configure Windows Server environments, AD/Azure/Entra, and network services.

MSP experience and strong documentation are highly valued; certification is a plus.

Qualifications

• 6+ years in computer and network administration or support (preferred).
• MSP experience strongly preferred.
• A computer-related degree or certifications (MCITP/CompTIA) is an advantage but not required.
• Knowledge of Autotask, Datto RMM, ITGlue is a plus.

Responsibilities

• Resolve client issues by delivering top-tier technical support.
• Build and configure Hypervisor and ESX environments.
• Build, migrate, and upgrade Windows Server environments.
• Manage AD, DHCP, DNS, GPO, IIS and other Windows Server roles.
• Configure firewalls and VPNs; FortiGate, Cisco, SonicWALL experience preferred.
• Provide remote and on-site client support.
• Document steps and maintain detailed records.

Skills

Customer service

Communication

Troubleshooting

Windows Server

Active Directory/Azure/Entra

Networking basics

VPN/Firewall config

Documentation

Remote/On-site support

MSP experience

Education

Bachelor's degree preferred

MCITP: Desktop

A+, Network+, CompTIA

Tools

Autotask

Datto RMM

ITGlue

Job description

As a Systems Administrator on the Project Team, you will play a central role in identifying, evaluating, and implementing technology solutions that address business challenges and opportunities. You will report to the Technical Delivery Manager and work closely with cross-functional teams to gather business requirements, evaluate technology options, and drive the successful implementation of IT projects across the organization.

Key Responsibilities Include:

• Resolve client technical issues by delivering top-tier technical support.
• Ability to build and configure Hypervisor and ESX environments
• Ability to build, migrate, and upgrade Windows Server environments.
• Solid understanding of AD, DHCP, DNS, GPO, IIS, and other Windows Server roles.
• Ability to configure firewalls, with FortiGate, Cisco, and SonicWALL experience preferred.
• Ability to set up VPNs and configure Cisco DUO for multi-factor authentication.
• Build customer loyalty by consistently exceeding client expectations.
• Own issues from start to finish through to full resolution.
• Bring a strong sense of urgency and a get-it-done mindset.
• Provide customer support remotely by phone as well as on-site at client locations.
• Advocate for clients to help ensure their needs are met effectively.
• Demonstrate reliability by showing up to work as scheduled and on time; clients expect a high level of dependability from staff.
• Document in detail the steps taken to identify and resolve issues.

General Job Requirements:

• Strong customer service and communication skills for effective collaboration with clients, teammates, and vendors
• Practical problem-solving and strong troubleshooting skills are required
• Solid working knowledge of Windows 11, Windows Server, and earlier versions of Windows desktop/server operating systems is essential.
• Familiarity with Linux, macOS, iOS, and Android is a plus.
• Understanding of how Windows Professional machines operate within Active Directory/Azure/Entra environments.
• Working knowledge of Microsoft 365, SharePoint, and Teams, along with common desktop software such as Adobe Acrobat and Intuit QuickBooks
• Ability to learn, understand, and troubleshoot industry-specific line-of-business applications such as PC Law, TimeMatters, SolidWorks, PracticeWorks, UltraTax, and similar tools
• Working knowledge of networking fundamentals and TCP/IP; candidates should be prepared to discuss this topic during the interview process.
• Strong troubleshooting skills to identify and reason through technical problems.
• Understanding of networking and computer technologies, including desktop hardware and software, VPN clients, antivirus, EDR/MDR, email systems, computer security, and data transfers/migrations.
• Ability to prioritize, solve problems, and manage multiple tasks in a fast-paced environment.
• Provide clear, concise documentation of work activities along with accurate time tracking.
• Ability to communicate ideas, concepts, and issue details clearly, both verbally and in writing.
• Follow through consistently to ensure issues are properly resolved.
• Ability to work independently as well as collaboratively as part of a team.

Experience:

• 6+ years of computer and network administration/support experience preferred
• Managed Service Provider (MSP) experience is strongly preferred
• A computer-related degree or certifications (MCITP: Desktop, A+, N+, CompTIA) is an advantage but not required.
• Knowledge of professional services platforms (Autotask), remote monitoring and management tools (Datto RMM), and documentation platforms (ITGlue) is a plus!

Education:

• A bachelor's degree in a relevant field is preferred; however, demonstrated ability is what matters most.