Centralized Services Engineer

Protech Services Group Inc; Memphis (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

ProTech Services Group, Inc. in Memphis is seeking a Centralized Services Engineer II to safeguard client environments.

You will maintain automation systems, perform proactive maintenance, and support monitoring efforts alongside Service Desk, NOC, and Professional Services teams to ensure a seamless client experience. The role emphasizes patch management, scripting, and deploying standardized software across environments, with a focus on HIPAA/NIST/ISO controls and documentation in IT Glue or

Qualifications

• Associates degree in IT or related field or equivalent experience.
• 2–4 years in technical support or IT administration in MSP or similar.
• Hands-on with RMM tools and scripting (PowerShell, Bash, Python).
• Proficiency in Windows Server, Active Directory, Microsoft 365, and Azure.
• Strong understanding of patching, backup monitoring, and endpoint management.

Responsibilities

• Manage and maintain RMM tools and related automation tasks.
• Execute and optimize patch management, antivirus, and backup monitoring.
• Develop and maintain scripts to automate recurring tasks.
• Deploy standardized software and configurations across client environments.
• Monitor alerts and perform remediation with proactive measures.
• Maintain documentation in PSA and IT documentation platforms.
• Assist onboarding of new clients into centralized systems.
• Support compliance initiatives (HIPAA, NIST, ISO) through standardized controls.
• Collaborate with Service Desk, NOC, and Project teams to coordinate work.

Skills

Troubleshooting

Automation

Documentation

Collaboration

Security awareness

Education

Associate Degree in Information Technology or related field

Tools

PowerShell

Bash

Python

RMM tools

Windows Server

Active Directory

Microsoft 365

Azure

Job description

Job Description

Job Description

ProTech Services Group, Inc. is a premier technology services provider and business

consulting company. We are focused on helping businesses leverage their IT solutions

to improve profitability and create growth while emphasizing security. We are a Full-Service

IT company offering: Managed Services, Technology & Consulting , Security Services, Cloud

Services, and Talent Acquisition.

Summary

The Centralized Services Engineer II will play a key role in ensuring the ongoing

performance, security, and stability of managed client environments. Operating within the

Centralized Services team, you will maintain automation systems, perform proactive

maintenance tasks, execute patching and scripting activities, and support infrastructure

monitoring efforts. You will collaborate closely with Service Desk, NOC, and Professional

Services teams to ensure a seamless client experience.

• Manage and maintain RMM tools (e.g., ConnectWise Automate, N-able, Atera, etc.)
• Execute and optimize patch management, antivirus, and backup monitoring processes
• Develop and maintain PowerShell or other scripts to automate recurring tasks
• Deploy standardized software and configurations across client environments
• Monitor and respond to alerts, ensuring proactive remediation before client impact
• Maintain documentation and configurations in the PSA and documentation platforms (e.g., IT Glue, Hudu)
• Assist with onboarding new clients into centralized systems
• Participate in compliance initiatives (e.g., HIPAA, NIST, ISO) via standardized controls
• Collaborate with Service Desk and Project teams to coordinate proactive work and escalations
• Analyze trends in system health data to recommend improvements
• Maintain patching compliance reports and health dashboards

Requirements

• Associates Degree in Information Technology, Computer Science, or related field

preferred

• 2–4 years of experience in a technical support, IT administration, or Centralized Services role within an MSP or similar environment
• Hands-on experience with RMM tools and scripting (e.g., PowerShell, Bash, Python)
• Proficiency in Windows Server, Active Directory, Microsoft 365, and Azure
• Strong understanding of endpoint management, patching processes, and monitoring solutions
• Ability to write, test, and troubleshoot automation scripts
• Experience working with backup platforms (e.g., Veeam, Datto, Acronis)
• Solid knowledge of network fundamentals (TCP/IP, DNS, VPN, etc.)