Service Technician

Jobtailor; Des Moines (IA); On-site; USD 75,000 - 95,000; Full time

Job summary

Jobtailor is seeking an IT Systems Administrator to deploy and configure Windows and Linux operating systems, create virtual machines, and support customer environments within a managed services context.

You will troubleshoot, patch, monitor, document activities, and manage ticket queues while collaborating with stakeholders across the organization, with strong emphasis on AD, VMware ESXi, and PowerShell proficiency.

Qualifications

• 3-5 years of work experience across various Microsoft server platforms and integrations.
• Proven ability to communicate at multiple levels of a mid-size to enterprise-level organization.
• Strong written and oral communication skills.
• Ability to organize, prioritize, follow up, and complete tasks.
• Basic experience with Linux platforms.
• Basic knowledge of Active Directory, including design, migration, troubleshooting, and configurations.
• Experience supporting environments running on VMware ESXi.
• Solid troubleshooting methodology.
• Basic knowledge of DNS, ports, and Windows Firewall.
• Preferred: experience with RMM tools, HCL BigFix, SolarWinds N-able, or ConnectWise Automate.
• Preferred: experience using Windows Deployment Server.
• Preferred: experience using PowerShell.
• Preferred: Windows Server certifications such as MCITP or MCP.

Responsibilities

• Deploy and configure Windows and Linux operating systems.
• Create virtual machines and deploy operating systems.
• Troubleshoot and support managed service customer environments.
• Perform patching and service layering.
• Work with internal stakeholders to understand requirements and deliverables.
• Manage support ticket queues.
• Document steps taken and relevant histories.
• Deploy servers and install applications based on customer requests.
• Set up backups and monitoring.
• Deploy patches and troubleshoot issues.
• Perform other duties as required

Skills

Windows OS Deployment

Linux OS Configuration

VMware ESXi Support

Active Directory Management

PowerShell Scripting

DNS Knowledge

Windows Firewall Configuration

Patching and Service Layering

Virtual Machine Creation

Backup Setup

Monitoring Deployment

Support Ticket Management

Tools

RMM Tools

HCL BigFix

SolarWinds N-able

ConnectWise Automate

Windows Deployment Server

Job description

• Deploy and configure Windows and Linux operating systems
• Create virtual machines and deploy operating systems
• Troubleshoot and support managed service customer environments
• Perform patching and service layering
• Work with internal stakeholders to understand requirements and deliverables
• Manage support ticket queues
• Document steps taken and relevant histories
• Deploy servers and install applications based on customer requests
• Set up backups and monitoring
• Deploy patches and troubleshoot issues
• Perform other duties as required

Requirements

• 3-5 years of work experience across various Microsoft server platforms and integrations
• Proven ability to communicate at multiple levels of a mid-size to enterprise-level organization
• Strong written and oral communication skills
• Ability to organize, prioritize, follow up, and complete tasks
• Basic experience with Linux platforms
• Basic knowledge of Active Directory, including design, migration, troubleshooting, and configurations
• Experience supporting environments running on VMware ESXi
• Solid troubleshooting methodology
• Basic knowledge of DNS, ports, and Windows Firewall
• Preferred: experience with RMM tools, HCL BigFix, SolarWinds N-able, or ConnectWise Automate
• Preferred: experience using Windows Deployment Server
• Preferred: experience using PowerShell
• Preferred: Windows Server certifications such as MCITP or MCP

Core Competencies

Demonstrates expertise in deploying and configuring Windows and Linux operating systems, managing support ticket queues, and troubleshooting customer environments. Proficient in documentation, patching, and service layering while effectively communicating with stakeholders at various organizational levels.

Highest-signal resume keywords

• Windows Operating System Deployment
• Linux Operating System Configuration
• VMware ESXi Support
• Active Directory Management
• PowerShell Scripting

ATS Optimization Keywords

Hard Skills

• Windows Server Platforms
• Linux Platforms
• Troubleshooting Methodology
• DNS Knowledge
• Windows Firewall Configuration
• Patching and Service Layering
• Virtual Machine Creation
• Backup Setup
• Monitoring Deployment
• Support Ticket Management

Soft Skills

• Strong Written Communication
• Strong Oral Communication
• Organizational Skills
• Task Prioritization
• Follow-Up Abilities

Certifications & Qualifications

• MCITP
• MCP

Tools & Technologies

• RMM Tools
• HCL BigFix
• SolarWinds N-able
• ConnectWise Automate
• Windows Deployment Server