Core Guide: Empowering Peer Recovery

Firsthand; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

firsthand is seeking a Core Guide (Peer Recovery Specialist) to outreach to individuals with serious mental illness (SMI) in homes, shelters, and care settings. You will schedule appointments, assist with telehealth, and build trusting relationships to support recovery goals.

You will collaborate with clinicians and care teams, document encounters, and participate in ongoing training. A valid driver’s license and lived recovery experience are required, with certification within six months of

Qualifications

• Lived experience with SMI and/or SUD.
• State Peer Recovery certification, or eligibility and willingness to obtain certification within six months of employment.
• Valid driver’s license in good standing and ability to operate a vehicle.
• Proficiency with email, messaging services, and apps.
• Two years demonstrated recovery time from a mental health and/or substance abuse disorder.

Responsibilities

• Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments.
• Schedule appointments, take vitals, ensure clinical visits are attended and completed, and assist with telehealth access.
• Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals.
• Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services.
• Help address social determinants of health, facilitating access to benefits, resources, and transportation.
• Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs.
• Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration.
• Perform initial and ongoing telephonic outreach.
• Participate in ongoing training and professional development.
• Understand that as firsthand learns and grows, your role will constantly evolve.

Skills

Empathy

Active listening

Interpersonal skills

Communication

Education

State Peer Recovery certification

Tools

Smartphone

Computer literacy

Job description

firsthand is seeking a Core Guide (Peer Recovery Specialist) to outreach to individuals with serious mental illness (SMI) in homes, shelters, and care settings. You will schedule appointments, assist with telehealth, and build trusting relationships to support recovery goals.

You will collaborate with clinicians and care teams, document encounters, and participate in ongoing training. A valid driver’s license and lived recovery experience are required, with certification within six months of