CORE Agent

Four Seasons Hotels and Resorts; New York (NY); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Competitive salary and comprehensive…

Market-leading pay and benefits

Complimentary employee meals

Paid holidays, vacation, and sick days

Discounted Four Seasons stays

Job summary

Four Seasons Hotels and Resorts in New York seeks a Hotel Communications Agent to handle phone, chat, and guest requests with courteous service. You will log requests, describe in-room dining items, and relay orders to the kitchen. This full-time, on-site role offers competitive pay and extensive benefits.

You will answer inquiries, use hotel systems to track requests, and ensure guests receive accurate information and timely service in a luxury environment.

Qualifications

• Phone & chat inquiries handled efficiently and courteously.
• Guest requests logged and tracked in hotel systems.
• Excellent customer service and communication skills required.

Responsibilities

• Answer phone and chat inquiries using guest names and route calls to extensions.
• Handle guest inquiries and requests, log using HotSos, Opera, Micros or similar systems.
• Describe in-room dining menu items with vivid, appealing details for guests.
• Book and confirm reservations for hotel venues and ensure timing aligns with availability.
• Relay guest orders and special requests to the kitchen via the POS system.

Skills

Phone & chat support

Guest service experience

Education

High School or college (preferred)

Tools

HotSos

Opera

Micros

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires’ Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

About the role

Answers and directs phone calls, Chats, and HotSos requests, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner. Achieve maximum customer satisfaction for In-Room Dining and hotel operations. Will comply with any other additional requests that may arise pertaining to Hotel Communications Agent duties.

What you will do

• Answers phone and chat inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Handle all guest inquiries and requests accurately. Use HotSoS, Opera, Micros, (or any other computer application) to log and track these requests.
• Describe the selection of in-room dining menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste and preparation methods.
• Book and confirm reservations for Ty Bar and the Garden by utilizing open table and ensure timing and scheduling is accurate based on availability.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.

What you bring

• High School or college preferred.
• Previous experience in Communications or similar position preferred.

What we offer:

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Schedule & Hours:

This role is a full time, on-site role.

Compensation:

$31.85 - $42.47 per hour

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affiantive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal