Field Service Engineer - Mechanical

IMA AUTOMATION North America; Elgin (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance covered

STD/LTD

PTO/Vacation

401k match

Job summary

IMA Automation USA Inc in Elgin, IL is seeking a Field Service Engineer to support machine builds, installations and preventive maintenance at customer sites both domestically and internationally. The role involves hands-on electrical/mechanical work, debugging and training customers.

You will travel 50-75% of the time, work in diverse environments, and collaborate with engineering teams to optimize performance and service delivery.

Qualifications

• Bachelor’s degree in Mechanical or Mechatronics Engineering or equivalent experience.
• Strong communication, organizational, leadership and interpersonal skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Hands-on experience in machine building and ability to read engineering drawings.
• Proficiency with inspection and measuring tools.

Responsibilities

• Perform machine construction and shipping activities in-house and/or at customer facilities.
• Service and troubleshoot mechanical assemblies, identifying and repairing product failures.
• Order and replace parts.
• Perform retrofits and upgrades at customer site.
• Respond to service calls promptly.
• Assemble components according to engineering drawings and specifications.
• Develop professional relationships with customers and provide equipment training.
• Travel 50-75% of the time to customer sites and support field installations.

Skills

Machine building

Reading engineering drawings

Travel readiness

Communication skills

Problem solving

Teamwork

Education

Bachelor’s degree in Mechanical/Mechatronics Engineering

Tools

Inspection tools (calipers, micrometers, scales, multimeters, dB meters)

Job description

Job Summary

IMA Automation USA Inc, located in Elgin, IL is looking to add to our service team to work both in Elgin, IL and the field at customer sites. If you like to travel - domestically and internationally this role is for you. The Field Service Engineer is responsible for machine builds, installations, preventative maintenance, and service on machines at various customer sites.

Essential Duties And Responsibilities

• Perform machine construction and shipping activities in-house and/or at customer facilities.
• Service and troubleshoot mechanical assemblies, identifying, analyzing and repairing product failures.
• Order and replace parts.
• Perform retrofits and upgrades at customer site.
• Respond to service calls promptly.
• Assemble components and sub-assemblies according to engineering drawings.
• Design, fabricate and modify parts as required.
• Perform set‑up and alignment of the system and subassemblies.
• Perform machine debug activities.
• Perform final debug, FAT, SAT, disassemble and reassemble automation lines.
• Develop professional relationships with customers.
• Provide equipment training to customers.
• Assist engineering team with design problems and suggest improvements.
• Detect unusual conditions, defective material, and operating difficulties.
• Determine and recommend products and services best fit the customer's needs.
• Represent IMA Automation in a professional manner.
• Adhere to all IMA and customer safety regulations.
• Ability to travel 50-75% of the time.
• Other duties as assigned.

Required Competencies / Skills

• Bachelor’s degree in Mechanical, Mechatronics Engineering, or related field (combination of education and experience).
• Strong communication, organizational, leadership, problem‑solving, and interpersonal skills.
• Ability to effectively handle multiple priorities in a fast‑paced environment.
• Technical background with hands‑on experience in machine building.
• Ability to read and interpret engineering drawings.
• Strong knowledge of inspection and measuring tools such as scales, calipers, micrometers, multi‑meters, dB meters, etc.

Preferred Competencies / Skills

• Experience with Automation machines.
• Working knowledge of 24V sensors.
• Working knowledge of pneumatics.
• Electrical knowledge a plus.
• Working knowledge of Microsoft products.
• Familiarity with Lean/Six Sigma or continuous improvement methodologies.

Working Conditions

• Work will be performed mainly at customer sites which will require travel to other locations and work in different environments.
• May involve extended hours during peak periods or special projects.

Physical Requirements

• Ability to sit, stand, and work on a computer for extended periods.
• Light lifting (up to 50 lbs.) may occasionally be required.
• Be able to travel or work off shifts to accommodate company or customer requirements; both domestically and internationally.

Benefits

• Company paid medical for employee only
• No cost for dental and vision insurance
• Company paid STD/LTD
• 12 Holidays
• PTO/Vacation
• 401k Match