Field Service Representative (Automation)

Cincinnati Incorporated; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Paid training

Paid vacations

Paid holidays and personal days

Medical insurance (including HSA)

Dental insurance

Vision insurance

Accident insurance

Life insurance (AD&D)

Disability insurance

Generous 401(k) employer match

Flexible spending account

Tuition reimbursement

Employee assistance program

Parental leave

Job summary

Cincinnati Incorporated in Chicago is seeking a Field Service Representative (Automation) to install, maintain, troubleshoot, and repair metal fabrication machinery across the United States, with a primary focus on automation systems. The role requires traveling 75–90% of the time, usually overnight, and providing on-site customer and product service via preventive and corrective maintenance.

Candidates should have strong knowledge of electrical, mechanical, hydraulic, and pneumatic systems,

Qualifications

• Knowledge of electrical, mechanical, hydraulic, and pneumatic principles.
• Strong diagnostics and technical aptitude.
• Ability to work independently with little supervision.
• Ability to travel overnight 75–90% of the time.
• Superb communication skills with an emphasis on customer service.
• Strong PC and organizational skills.

Responsibilities

• Complete machine service for customers
• Prepare and submit documentation for efficient invoicing
• Maintain company property for safe operation and maximum life
• Efficiently manage business expenses to maximize profitability
• Perform routine maintenance on equipment and assist in establishing preventative maintenance schedules with customers

Skills

Electrical principles

Mechanical principles

Hydraulic principles

Pneumatic principles

Diagnostics

Customer service

Independent work

Overnight travel

PC skills

Education

Associate’s degree or higher

Technical or other relevant training

Job description

Field Service Representative (Automation) – Chicago, IL

Field Service Representative (Automation) position located in Chicago, IL. The role involves installing, maintaining, troubleshooting, and repairing metal fabrication machinery across the United States, with a primary focus on automation systems. The role requires traveling 75–90% of the time, usually overnight, and providing on-site customer and product service via preventive and corrective maintenance.

Responsibilities

• Complete machine service for customers
• Prepare and submit documentation for efficient invoicing
• Maintain company property for safe operation and maximum life
• Efficiently manage business expenses to maximize profitability
• Perform routine maintenance on equipment and assist in establishing preventative maintenance schedules with customers

Qualifications

• Knowledge of electrical, mechanical, hydraulic, and pneumatic principles
• Strong diagnostics and technical aptitude
• Ability to work independently with little supervision
• Ability to travel overnight 75–90% of the time
• Superb communication skills with an emphasis on customer service
• Strong PC and organizational skills

Preferred Experience

• 3 years of industrial maintenance (or related military experience), including troubleshooting

Preferred Education

• Associate’s degree or higher
• Technical or other relevant training

Behaviors

• Detail oriented – capable of carrying out a task with all necessary details

Preferred Behaviors

• Functional expert – considered a thought leader on a subject

Motivations

• Self‑starter – inspired to perform without outside help

Preferred Motivations

• Ability to make an impact – inspired to contribute to the success of a project or the organization

Benefits

• Company vehicle
• Paid training
• Paid vacations
• Paid holidays and personal days
• Medical insurance (including HSA)
• Dental insurance
• Vision insurance
• Accident insurance
• Life insurance (AD&D)
• Disability insurance
• Generous 401(k) employer match
• Flexible spending account
• Tuition reimbursement
• Employee assistance program
• Parental leave

Physical Demands and Work Environment

• Very active, requiring frequent standing, bending, kneeling, stooping, crouching, crawling, and climbing ladders
• Must be able to lift a minimum of 50 lbs. frequently
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Noise level can be loud occasionally
• High‑travel position with significant overnight travel required

Additional Information

• Candidates must be authorized to work in the United States without current or future sponsorship

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.