Coordinator - Wellness Center

CCC; Chicago (IL); On-site; USD 61,000 - 67,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Pension plan (SURS)

Paid vacation and holidays

Job summary

City Colleges of Chicago seeks a Coordin ator – Wellness Center to greet students and staff, manage the front desk, and coordinate intake and referrals. You will enter data in Titanium, schedule counseling sessions, and assist with wellness events.

The role requires a Bachelor’s degree and at least one year in mental health or social services, with strong customer service and confidentiality. Chicago residency is required for full-time staff.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Minimum of one year of professional experience in mental health, community, or social services.
• Experience using case management or coordinated care techniques.
• Ability to assess risk and respond appropriately.
• Excellent customer service and confidentiality.
• Knowledge of diverse student backgrounds and wellness issues.

Responsibilities

• Staffs the front desk, answers phones, and provides a welcoming environment.
• Explains programs and schedules services and events.
• Conducts intake and gathers information on client needs.
• Uses Titanium to enter data, schedule appointments, and register clients.
• Gives referrals and supports clients with resources.

Skills

Customer service

Interpersonal skills

Organizational skills

Event planning

Education

Bachelor's degree

Tools

Microsoft Office

Titanium (HIPAA system)

Job description

City Colleges of Chicago (CCC) is committed to being the city's most accessible engine of higher education, socioeconomic mobility, and racial equity. Serving more than 60,000 students annually across seven colleges and five satellite sites, CCC empowers individuals to achieve their educational and career goals while helping build a stronger, more equitable Chicago. At Kennedy-King College, our Wellness Center plays a vital role in supporting the mental, emotional, and social well-being of our students, faculty, and staff. We are seeking a compassionate, organized, and service-oriented Coordinator – Wellness Center to join our team. As the first point of contact for many individuals seeking support, you will help create a welcoming, professional, and caring environment where students and employees feel respected, heard, and connected to critical resources. Your work will directly contribute to student retention, success, and overall campus wellness.

PRIMARY OBJECTIVE: Reporting to a Clinical Director-Wellness Center, a Coordinator - Wellness Center coordinates the activities of the front office, providing customer service and performing clerical, administrative, and referral services duties to support the delivery of mental health and wellness services to students and staff at the college. Performs related duties as required.

ESSENTIAL DUTIES:

• Acts as a first point of contact, staffing the front desk, answering the phones, and providing students, faculty, and other visitors to the Wellness Center a welcoming and helpful environment.
• Responds to inquiries, explains the Wellness Center’s policies and procedures, and provides information on the Center’s services and planned events.
• Provides first level of intake, engaging clients and requesting that they complete an intake form to gather general information about their mental health status and services they are seeking.
• Reviews information on intake form, and informs supervisor, clinical counselor, or designated staff person if client indicates he/she is in a high level of distress and in need of crisis intervention or immediate assistance.
• Uses Titanium, a HIPPA-compliant medical records system, to enter data from intake forms, schedule appointments with clinical counselors, and register clients for workshops and events.
• Prepares reports and provides data regarding services provided, clinician hours, and other Wellness Center activities.
• Provides referrals for community-based services and resources. Using a case management approach, assist clients’ in locating and obtaining free or low-cost services using the Center’s list of resources and related information.
• Works collaboratively with staff to plan, organize, and execute events such as Wellness Fairs and health screenings.
• Handles logistics for events, including scheduling and obtaining needed space, tables, chairs, and audio equipment. Ensures participants sign‑in for events to track attendance.
• Maintains the Wellness Center’s event calendar. Creates flyers to promote events.
• Performs outreach to promote services of Wellness Center. Visits classrooms and provides brief presentations on available services and distributes informational materials.
• Coordinates with the Marketing Department to prepare informational materials to promote services of Wellness Center.
• Attends professional development sessions as directed by supervisor.

QUALIFICATIONS:

• A Bachelor’s s degree from an accredited college or university, preferably in a health related, counseling or social services field.
• Minimum of one year of professional experience in a community, mental health, or social services agency performing intake and/or servicing clients required.
• A combination of education and experience may be taken into consideration based on the applicant’s credentials
• Experience utilizing case management and coordinated care techniques required
• Experience working with individuals with disabilities and/or mental health concerns required
• Ability to assess risk and provide appropriate response required
• Must have excellent customer service skills.
• Must be able to adhere to confidentiality requirements
• Knowledge and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of students and staff.
• Knowledge of wellness and mental health issues and concerns among college student population
• Knowledge of office methods, procedures, and equipment.
• Knowledge of correct English usage, spelling, grammar, and punctuation.
• Excellent interpersonal, verbal and written communication skills
• Strong organizational skills
• Skill in event planning and organization.
• Ability to work with and relate to a culturally diverse student body, faculty and staff
• Ability to handle sensitive and confidential issues in an appropriate manner
• Demonstrates willingness to take on responsibilities and job challenges
• Demonstrates reliability and responsibility and fulfills obligations
• Demonstrates sensitivity to others’ needs and feelings and is understanding and helpful to clients
• Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint) required

Salary Range: $61,006 - $67,106
Offered salary will be determined by the applicant's education, knowledge, skills and abilities, as well as other factors such as internal equity.
Benefits information is found at https://www.ccc.edu/departments/Benefits/

WE OFFER: Excellent health and welfare benefit package and long-term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website.

This position is represented by Local 1600 union.
Chicago residency is required for all full-time employees within 6 months of hire.
We are an equal opportunity and affirmative action employer.
Thank you for your interest in City Colleges of Chicago!

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