Coordinator - Veterans - Behavioral Health

CrescentCare; New Orleans (LA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive medical and prescription

Health Savings Account (HSA)

Employer-paid dental

Employer-paid life insurance

Wellness program

Employee Assistance Program

Vision insurance

Short-term disability insurance

Vacation time

Sick time

11 paid holidays

401(k) retirement plan with employer

Job summary

CrescentCare in Greater New Orleans seeks a Behavioral Health Veteran Coordinator to support CCBHC clients with military experience, leveraging lived experience to explain services and the recovery process.

You will assist with enrollment in VHA benefits, coordinate referrals, document encounters in the EHR within 3 business days, and participate in treatment teams and meetings, with travel as needed.

Qualifications

• High school diploma or GED is required.
• One year of direct behavioral health experience.
• Must have military experience.
• 21 years of age or older.

Responsibilities

• Translate and explain services, treatment, and recovery processes to veterans in CrescentCare's CCBHC.
• Assist in connecting clients to VHA benefits and enrollment.
• Document client encounters in the EHR within 3 business days.
• Attend treatment team meetings and agency meetings.

Skills

Lived military experience translation

Education

High school diploma or GED

Job description

At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.Our MissionStrengthening our entire community through whole-person healthcare and education.Position SummaryThe Behavioral Health (BH) Veteran Coordinator provides support to CrescentCare Certified Community Behavioral Health Center (CCBHC) clients who have military experience. The overarching goal of the position is to utilize lived experience as a person with military experience to translate and explain services, treatment, and the recovery process to CCBHC clients with military experience as well as to provide navigation support to clients in enrolling in VHA benefits and accessing services both at the VHA as well as CrescentCare.Key Duties and ResponsibilitiesUtilize “lived experience” as an individual with miliary experience to translate and explain services, treatment, and the recovery process.Connect with each CrescentCare CCBHC client who has reported they have military experience to offer themselves as a peer resource with a focus on assisting with connection to VHA benefits to enhance access to physical and mental health services and supports.Connect with each CCBHC client affirming current or former military service and utilize “lived experience” to translate and explain services, treatment, and the recovery process.For CCBHC clients affirming current or former military service, assist in connecting the client to VHA benefits enrollment as follows:Persons affirming former military service (veterans) are offered assistance to enroll in VHA for the delivery of health and behavioral health services. Veterans who decline or are ineligible for VHA services will be served by the CCBHC. Assistance will be offered with the following:1. Contact the military treatment facility regarding referrals outside the military treatment facility.2. For members who reside more than 50 miles (or one hour’s drive time) from a military hospital or military clinic provide assistance enrolling in TRICARE PRIME Remote and use the network Primary Care Manager to refer the client to specialists for care he or she cannot provide and works with the regional managed care support contractor for referrals/authorizations.3. For members of the Selected Reserves, assist with enrollment in TRICARE Reserve Select and assist with scheduling an appointment with any TRICARE authorized provider, network or non-network.Engage in active supervision and remain receptive to feedback and coaching from supervisor.Document all client encounters in the electronic medical record (EHR) within 3 business days.Attend treatment team meetings; consult with members of the treatment team.Attend all agency, department, programmatic, and supervisory meetings.All other duties as assigned.QualificationsEducationHigh school diploma, General Educational Development (GED), or High school Equivalency Test (HiSET)Work ExperienceOne year of experience providing direct services in field similar/related to behavioral health and/or substance use disorders treatment/services.Other (licensure, certifications)21 years of age or olderMust have military experienceESSENTIAL PHYSICAL REQUIREMENTSExtended periods of sitting required.Work is primarily office based.Some travel may be required.Total Compensation PackageWe believe the investment we make in our employees is among the most important. Our compensation package includes:Comprehensive medical and prescription drug coverage optionsHealth Savings Account (HSA)Employer-paid DentalEmployer-paid life insurance & AD&DEmployer-paid Wellness ProgramEmployer-paid Employee Assistance ProgramEmployer-sponsored vision insuranceEmployer-sponsored short-term disability insuranceVacation time (accrue 10 days in first 12 months)Sick time (accrue 8 days in first 12 months)Eleven (11) paid holidays401(k) retirement plan with employer match beginning in employee’s second year