Coordinator, Ticket Operations

Watkins Glen International, LLC; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

NASCAR is seeking a Coordinator, Ticket Operations to provide day-to-day support for ticketing processes, customer service initiatives, fulfillment, and special projects. You will help maintain system accuracy, assist event operations, and drive improvements for a seamless buying experience across events.

Ideal candidates bring experience with Ticketmaster, strong project management, and proficiency in Excel, with excellent communication and organizational skills to manage multifaceted duties

Qualifications

• High school diploma or GED required; equivalent combination of education and experience considered.
• Experience with ticketing software such as Ticketmaster preferred.
• Previous box office, ticketing, or live event operations experience preferred.
• Strong project management skills with the ability to move initiatives from concept through execution.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize multiple deadlines.
• Self-motivated with the ability to work independently and with minimal supervision.
• Familiarity with the sport of NASCAR is a plus.
• Must possess a valid driver's license in good standing and meet clean driving record criteria.

Responsibilities

• Support Ticket Operations leadership and staff with daily functions, fulfillment needs, and special projects.
• Identify opportunities to improve, streamline, and simplify ticket operations processes.
• Assist with product training for the Consumer Services team and Sales Academy.
• Provide support for special projects such as: Venue reseating initiatives
• Declined payment plans
• Other department-wide operational projects
• Audit event builds, ticket system updates, pricing changes, and financial controls on a daily basis.
• Maintain ticket system price code management, including: Adding new ticket products or offers
• Updating pricing and package details
• Setting access permissions for users and agencies
• Oversee inventory management across all events, including daily ticket allocation reviews.
• Manage and process all Corporate and Complimentary ticket accounts.
• Oversee Ticketmaster Account Manager processes and account setup.
• Monitor and respond to inquiries in the designated ticket operations inbox in a timely manner.
• Ensure quality control of the online ticket-buying experience by: Identifying and correcting broken links
• Reviewing purchase flows for accuracy
• Partnering with Marketing to maintain current offers and messaging
• Support all event weekend ticket operations needs, including: Event staffing coordination
• Ticket issue resolution and customer service
• Daily sales reconciliation
• Final event reporting
• Where applicable, assist with hiring, scheduling, and supervision of temporary event staff.
• Assist in the development and implementation of operational efficiencies within Ticket Operations.
• Additional duties as assigned.

Skills

Ticketing software

Live event operations

Project management

Microsoft Excel

Communication skills

Organizational skills

Self-motivation

Driver's license

Education

High school diploma or GED

Tools

Ticketmaster

Job description

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment.

Coordinator, Ticket Operations

The Coordinator, Ticket Operations provides essential day-to-day operational support to the Ticket Operations leadership team and staff, ensuring efficient execution of ticketing processes, customer service initiatives, fulfillment needs, and special projects. This role is responsible for maintaining ticketing system accuracy, supporting event operations, driving process improvements, and delivering a seamless ticket-buying experience for customers across all events.

What You'll Do

• Support Ticket Operations leadership and staff with daily functions, fulfillment needs, and special projects.
• Identify opportunities to improve, streamline, and simplify ticket operations processes.
• Assist with product training for the Consumer Services team and Sales Academy.
• Provide support for special projects such as: Venue reseating initiatives
• Declined payment plans
• Other department-wide operational projects
• Audit event builds, ticket system updates, pricing changes, and financial controls on a daily basis.
• Maintain ticket system price code management, including: Adding new ticket products or offers
• Updating pricing and package details
• Setting access permissions for users and agencies
• Oversee inventory management across all events, including daily ticket allocation reviews.
• Manage and process all Corporate and Complimentary ticket accounts.
• Oversee Ticketmaster Account Manager processes and account setup.
• Monitor and respond to inquiries in the designated ticket operations inbox in a timely manner.
• Ensure quality control of the online ticket-buying experience by: Identifying and correcting broken links
• Reviewing purchase flows for accuracy
• Partnering with Marketing to maintain current offers and messaging
• Support all event weekend ticket operations needs, including: Event staffing coordination
• Ticket issue resolution and customer service
• Daily sales reconciliation
• Final event reporting
• Where applicable, assist with hiring, scheduling, and supervision of temporary event staff.
• Assist in the development and implementation of operational efficiencies within Ticket Operations.
• Additional duties as assigned.

What You'll Bring

• High school diploma or GED required; equivalent combination of education and experience considered.
• Experience with ticketing software such as Ticketmaster preferred.
• Previous box office, ticketing, or live event operations experience preferred.
• Strong project management skills with the ability to move initiatives from concept through execution.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize multiple deadlines.
• Self-motivated with the ability to work independently and with minimal supervision.
• Familiarity with the sport of NASCAR is a plus.
• Must possess a valid driver's license in good standing and meet clean driving record criteria.

Behind every race weekend are talented people helping shape the future of sports and entertainment.

Our people are the key to our success. That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner . In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.

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