Surgery/Special Unit Coordinator

ccf; United States; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Cleveland Clinic Health System is seeking a Surgery/Special Unit Coordinator in Warrensville Heights, OH, at South Pointe Hospital. The role involves coordinating all procedures, admissions and appointments to maintain unit organization and patient flow.

Hours are 8:30am–5:00pm with no weekends or holidays; a work-from-home option may be available after 6 months, totaling 2 days per week. The candidate should excel in data accuracy, scheduling, and interdepartmental collaboration.

Qualifications

• High School Diploma or GED required.
• 2 years related experience in areas with medical terminology, patient registration, billing or scheduling.
• OR 3 years of customer service concierge experience.
• Working knowledge of computerized appointment/scheduling systems, patient billing or insurance processing.
• Knowledge of Microsoft Word and Excel.

Responsibilities

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients and physicians.
• Perform scheduling intra- and inter-departmentally as requested by physician orders.
• Receive orders and schedule according to protocol.
• Ensure accuracy of data including CPT coding and case information.
• Serve as liaison with admitting office regarding hospital reservations and update admission information.
• Act as a resource to department personnel on daily activity.
• Communicate with patients and families to provide detailed instructions and resources.

Skills

Medical terminology

Customer service

Scheduling systems

Microsoft Word

Microsoft Excel

PC-based skills

Education

High School Diploma or GED

Tools

PC-based systems

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Surgery/Special Unit Coordinator

Location

Warrensville Hts

Facility

South Pointe Hospital

Department

DDSI Endoscopy-Digestive Disease Institute

Job Code

B16014

Shift

Days

Schedule

8:30am-5:00pm

Job Summary

Job Details

Applicants must reside in or near Cleveland, Ohio

Join Cleveland Clinic South Pointe Hospital and experience healthcare at its best. This facility is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will provide stellar patient care, work with state-of-the-art technology and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.

A caregiver in this position works 8:30am to 5:00pm with no weekends or holidays. There is a work from home opportunity after 6 months, totaling 2 potential work from home days per week.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED
• 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling
• OR 3 years of customer service concierge experience
• Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
• Knowledge of Microsoft Word and Excel applications
• Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software

Preferred qualifications for the ideal future caregiver include:

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.