Coordinator Student Accounts

Midland College; Midland (TX); On-site; USD 51,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition remission

Retirement plan

Paid time off

Job summary

Midland College in Midland, Texas is seeking a Coordinator of Student Accounts to oversee daily operations, train staff, and ensure accurate posting of tuition and related charges across campus.

The role manages payment plans, holds, collections, and year-end tasks such as 1098-T processing. Strong customer service, communication skills, and proficiency with relevant software (Jenzabar EX or similar) are required.

Qualifications

• Associate's degree or 60 college credits, or high school diploma with two years cashier experience.
• Experience in accounts receivable billings and collection.
• Proficient with ten key and Microsoft Excel/Word.
• Experience with Jenzabar EX or similar software.
• Strong customer relations and communication skills.

Responsibilities

• Oversee the workflow of the Student Accounts office and supervise staff.
• Balance daily transactions and postings to the ledger; troubleshoot discrepancies.
• Process payment plans, holds on accounts, refunds, and collections as needed.
• Assist in preparation of 1098-T and respond to student inquiries.
• Maintain records and provide strong customer service to students.

Skills

Accounts receivable

Cash handling

Excel

Word

Education

Associate's Degree or 60 college credits

Tools

Jenzabar EX

Job description

Coordinator Student AccountsMidland College | Midland, TexasJOB SUMMARYManages and performs student accounts functions on the main campus. Assists students with account inquiries, payment plans, accounts receivable billings, and accounts receivable balance reconciliations. Submits and oversees student accounts to collection agencies, evaluates and applies holds to student accounts, and receipts miscellaneous payments and donations to the college.ABOUT MIDLAND COLLEGEAt Midland College, we believe education transforms lives, strengthens communities, and creates opportunity for future generations. As a driving force for workforce development and economic growth in the Permian Basin, we serve dual-credit students, first-time-in-college learners, adult students, and working professionals. Through strong partnerships with K-12 schools, universities, business and industry, and community organizations, we make education accessible, prepare students for meaningful careers, and help shape the future of our region.Midland College is a dynamic institution experiencing rapid enrollment growth and institutional growth. We are continually evaluating how we work, challenging ourselves to improve, and embracing innovation to serve our students and community better.Three Core Values define our culture:YES – We embrace challenges with curiosity, optimism, and a solutions-oriented mindset.STUDENTS – Student success is at the center of every decision we make.ACT – We take ownership, move with purpose, and deliver meaningful results.We seek individuals who are adaptable, resilient, and energized by change. Our employees ask thoughtful questions, challenge the status quo, solve problems collaboratively, and continuously look for better ways to serve students. We work hard, think strategically, and hold ourselves accountable. We also believe great teams support one another, celebrate successes, and bring positivity, perspective, and a sense of humor to the workplace.What You Can Expect at Midland College:A leadership team committed to action, collaboration, and continuous improvement.A Board of Trustees that values stewardship, innovation, and long-term vision.A community that believes deeply in the power of education to create opportunities.Meaningful work, supportive colleagues, and the opportunity to make a lasting impact, every single day.If you're passionate about making a difference, excited by growth and innovation, and ready to help students succeed while strengthening the Permian Basin, we invite you to join our team.ESSENTIAL FUNCTIONSOversee the workflow of the Student Accounts office, train and supervise student account specialists, and communicate with the Director of Accounting regarding the workflow of the office and any special circumstancesDemonstrate proficiency in reading student accountsSupervise the justifications to determine the validity of dropping for non-payment, student account refunds, and placing and removing holds on student accountsManage and balance daily transactions, the entry of College and Foundation receipts, bookstore invoices, student account entries, A/R accounts, non-sufficient funds, and loans to the general ledger and troubleshoot any discrepanciesOversee and process transactions concerning the return of paymentsStay current with the rules, policies, and requirements of the College in order to make decisions on \"exceptional\" issues, troubleshoot complications, and process day-to-day transactionsProficiency with the computer system in order to assist and correct any issues with charges within the systemMaintain any programming areas concerning charges for Financial Aid that pertain to student accountsAttend meetings with the student services managers as neededWork with the Director of Accounting or designee concerning any balancing issues within student accounts and the general ledgerAbility to calmly handle any disgruntled students while being firm in the College's policies and maintaining excellent customer serviceSet up payment plan options and be familiar with the payment plan website in order to provide student customer service on the payment plansAdminister the fee assessments for room & board, receipt and refund property deposits, as well as direct students concerning the room & board payment planAssist the Director of Accounting in the preparation of 1098-T's, direct students concerning 1098-T's, and answer corresponding questions from studentsAssist in receipting and maintaining records for the sale of EZ Rider Bus ticketsOther duties as assignedRequired QualificationsAssociate's Degree or equivalent (60 college credit hours); or High School diploma or equivalent and two years of cashier or related experience, preferably in higher educationExperience in accounts receivable billings and collectionExperience in bookkeepingProficient with ten keyComputer literacy to include proficiency with Microsoft Excel and WordExperience with Jenzabar EX or similar software and demonstrated ability to learn software quicklyGood customer relations skillsExcellent communication skillsPreferred QualificationsAssociate's degree or equivalent (60 college credit hours)Management experienceHigher education experienceWORK ENVIRONMENTTypical officeBusiness HoursM-Th 8:00 a.m.- 5:00 p.m. F 8:00 a.m. – 12:00 p.m.summer M-Th 7:30 a.m. – 5:30 pmPeriodic evening and weekend hours during peak periods (e.g., open enrollment, payroll)Occasional travel (less than 10%)Physical DemandsMust be able to remain in a stationary position 50% of the timeMust be able to sit or stand for long periods of timeThe person in this position needs to move to other locations on campus occasionallyRepetitive use of a keyboard at a workstationUse of manual dexterityThe person in this position frequently communicates with others; must be able to exchange accurate informationFrequently moves equipment or paperwork weighing up to 25 poundsDuties indoors and some outdoorsOffice environmentAbility to work extended hours and attend Midland College or community eventsSalary Range: $50,822 - $51,584BENEFITS:Midland College faculty and staff enjoy a comprehensive choice of insurance plans* and retirement savings programs.medical, prescription, dental, and vision plans, FSAretirement savings programstuition remission for employeesgenerous paid time off including winter breakTo learn more go to: Midland College Benefits *eligibility may vary based on job classificationSECURITY SENSITIVITYAll Midland College positions are security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. An employment offer is contingent on completion of a satisfactory criminal background investigation.Special Instructions to ApplicantsAll documents must be electronically submitted through the Midland College Online Employment Services website to be considered. Incomplete or improperly submitted applications may be excluded from consideration. Documents that must be submitted online: Completed online application, CV/resume, and transcripts (if applicable). Unofficial transcripts will be accepted with the application. NOTE: Official transcripts sent directly from the institution(s) attended to Midland College Human Resources are required within 30 days of hire (if applicable). If a specified closing date is not listed on the posting, there is a required minimum posting period of five business days.