PT Clerk Residence Hall Front Desk

Midland College; Midland (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Tuition remission

Paid time off

Job summary

Midland College is seeking a Residence Hall Front Desk Clerk to provide welcoming customer service to residents, guests, and staff on the Midland campus. The role combines administrative tasks, information delivery on policies, and basic problem solving to maintain a safe and supportive residence environment.

Responsibilities include greeting visitors, handling check-ins/check-outs, answering inquiries, and monitoring building access while coordinating with Residence Life staff during

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy in record-keeping.
• Knowledge of basic computer applications (Microsoft Office).
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Greet residents, guests, and visitors in a friendly, professional manner.
• Provide information regarding residence hall policies, procedures, and services.
• Answer calls and direct issues to the appropriate party.
• Assist with check-ins and check-outs for residents.
• Maintain a positive and welcoming front desk atmosphere.
• Monitor access to the residence hall and report policy violations.
• Respond to emergencies and coordinate with on-call staff.
• Complete other duties as assigned by Residence Life staff.

Skills

Customer service

Communication skills

Multi-tasking

Record keeping

Confidentiality

Education

High school diploma or equivalent

College coursework preferred

Tools

Microsoft Office

Job description

PT Clerk Residence Hall Front DeskMidland College | Midland, TexasJOB SUMMARYThe Residence Hall Front Desk Clerk plays a pivotal role in ensuring smooth operations within Residence Life at Midland College. They are responsible for providing exceptional customer service to residents, guests, and staff while maintaining a safe and welcoming environment. This position requires a combination of administrative tasks, customer service, and basic problem-solving skills.ABOUT MIDLAND COLLEGEAt Midland College, we believe education transforms lives, strengthens communities, and creates opportunity for future generations. As a driving force for workforce development and economic growth in the Permian Basin, we serve dual-credit students, first-time-in-college learners, adult students, and working professionals. Through strong partnerships with K-12 schools, universities, business and industry, and community organizations, we make education accessible, prepare students for meaningful careers, and help shape the future of our region.Midland College is a dynamic institution experiencing rapid enrollment growth and institutional growth. We are continually evaluating how we work, challenging ourselves to improve, and embracing innovation to serve our students and community better.Three Core Values define our culture:YES – We embrace challenges with curiosity, optimism, and a solutions-oriented mindset.STUDENTS – Student success is at the center of every decision we make.ACT – We take ownership, move with purpose, and deliver meaningful results.We seek individuals who are adaptable, resilient, and energized by change. Our employees ask thoughtful questions, challenge the status quo, solve problems collaboratively, and continuously look for better ways to serve students. We work hard, think strategically, and hold ourselves accountable. We also believe great teams support one another, celebrate successes, and bring positivity, perspective, and a sense of humor to the workplace.What You Can Expect at Midland College:A leadership team committed to action, collaboration, and continuous improvement.A Board of Trustees that values stewardship, innovation, and long-term vision.A community that believes deeply in the power of education to create opportunities.Meaningful work, supportive colleagues, and the opportunity to make a lasting impact, every single day.If you're passionate about making a difference, excited by growth and innovation, and ready to help students succeed while strengthening the Permian Basin, we invite you to join our team.ESSENTIAL FUNCTIONSCustomer ServiceGreet residents, guests, and visitors in a friendly and professional mannerProvide information and assistance regarding residence hall policies, procedures, and servicesAddress inquiries, concerns, and complaints promptly and effectivelyAnswer phone calls and direct issues to the appropriate partyMaintain a positive and welcoming atmosphere at the front desk areaAdministrative SupportAnswer phone calls and in-person inquiriesAssist with check-ins and check-outs for residentsAssist with administrative tasks as assigned by Residence Life staffSecurity and SafetyMonitor access to the residence hall, ensuring only authorized individuals enter the buildingKnowledge of residence hall policies and regulations to ensure the safety and security of residents and propertyObserve, report, and document all policy violationsRespond appropriately to emergencies, including contacting appropriate on-call staff and following established proceduresReport maintenance issues, safety hazards, and security concerns observed to the on-call staff or hall managerComply with FERPA guidelinesCollaborative Team MemberCollaborate with Residence Life staff, including Resident Assistants and Residence Hall Managers to foster a supportive community environmentParticipate in staff meetings, trainings, and professional development opportunitiesWork cooperatively with other front desk clerks and Residence Life Operations Clerks to ensure seamless coverage and supportComplete other duties assignedRequired QualificationsHigh school diploma or equivalent requiredExcellent communication and interpersonal skillsAbility to multitask and prioritize in a fast-paced environmentStrong attention to detail and accuracy in record-keepingKnowledge of basic computer applications (e.g., Microsoft Office suite)Ability to maintain confidentiality and handle sensitive information with discretionRequired to work evenings, weekends, and holidays per scheduled shiftPreferred QualificationsCollege Coursework PreferredPrevious Customer Service experienceExperience with multi-line telephoneWORK ENVIRONMENTTypical officeBusiness HoursM-Th 8:00 a.m.- 5:00 p.m. F 8:00 a.m. – 12:00 p.m.summer M-Th 7:30 a.m. – 5:30 pmPeriodic evening and weekend hours during peak periods (e.g., open enrollment, payroll)Occasional travel (less than 10%)Physical DemandsMust be able to remain in a stationary position more than 50% of the timeMust be able to sit or stand for long periods of timeThe person in this position needs to move to other locations on campus occasionallyRepetitive use of a keyboard at a workstationUse of manual dexterityThe person in this position frequently communicates with others; must be able to exchange accurate informationUse of Audible and Visual CommunicationsFrequently moves equipment or paperwork weighing up to 20 poundsDuties indoors and some outdoorsBENEFITS:Midland College faculty and staff enjoy a comprehensive choice of insurance plans* and retirement savings programs.medical, prescription, dental, and vision plans, FSAretirement savings programstuition remission for employeesgenerous paid time off including winter breakTo learn more go to: Midland College Benefits *eligibility may vary based on job classificationSECURITY SENSITIVITYAll Midland College positions are security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. An employment offer is contingent on completion of a satisfactory criminal background investigation.Special Instructions to ApplicantsAll documents must be electronically submitted through the Midland College Online Employment Services website to be considered. Incomplete or improperly submitted applications may be excluded from consideration. Documents that must be submitted online: Completed online application, CV/resume, and transcripts (if applicable). Unofficial transcripts will be accepted with the application. NOTE: Official transcripts sent directly from the institution(s) attended to Midland College Human Resources are required within 30 days of hire (if applicable). If a specified closing date is not listed on the posting, there is a required minimum posting period of five business days.