Coordinator, Resident Support Services ($29.62)

Irvine Company; Irvine (CA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities, a division of Irvine Company, is seeking a Coordinator, Resident Support Services to manage remediation-related repairs and relocations. You will liaise with internal teams from damage scope review to remediation start, performing introductory resident calls and coordinating relocation steps.

You will identify and escalate issues, document concerns, and keep projects on track while delivering premium customer service and accurate policy guidance to residents.

Qualifications

• Intro calls with residents and coordinate relocation logistics.
• Escalate priority issues to mitigate delays.
• Document and track resident concerns with timely resolutions.
• Ensure policy/procedure knowledge is communicated to residents.

Responsibilities

• Coordinate repairs and relocation logistics to begin remediation work.
• Escalate priority issues to Manager or departments to prevent delays.
• Document issues and track resolutions; propose immediate solutions to keep momentum.
• Maintain understanding of remediation and rebuild processes; ensure accurate information.

Skills

1-3 years exp

Education

High School Diploma or GED

Job description

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Date: Aug 28, 2026

Property: 131 THEORY (2146)

Location:

Irvine, CA, 92617

Division: Apartments - Corporate (Apt Corp)

Position Summary:

The Coordinator, Resident Support Services is responsible for the coordination of repairs and execution of resident relocations during the initial phase of all remediation projects. This high-touch, customer-facing role orchestrates the remediation process, acting as the liaison between internal teams from the initial damage scope review through remediation start.

• Conducts introductory calls with residents, reviews project scope, and coordinates relocation logistics to successfully initiate remediation repair work.
• Proactively identifies and escalates priority issues to the Manager and/or appropriate departments to mitigate risk and prevent delays.
• Addresses resident concerns and escalations, thoroughly documenting the issue and tracking its resolution while proposing immediate solutions to maintain project momentum.
• Identifies opportunities to increase efficiency and proactively anticipates resident needs, ensuring a premium customer experience.
• Maintains a comprehensive understanding of remediation and rebuild structures, utilizing internal resources to ensure all policy and process information provided to residents is accurate.
• Confirms schedules, and follows up on all remediation cases, ensuring timely and compliant project starts.

Preferred Education:

High School Diploma or GED (or equivalent experience).

Preferred Years of Relevant Work Experience:

1 - 3 years of relevant work experience

Compensation:

Base Pay Start Rate:$29.62

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.