Coordinator, Property Compliance

1KD THR Property Management LP; Texas; On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Annual bonus program

Health, dental, vision, and life保险

401(k) with company matching

Paid time off

Team events

Job summary

Invitation Homes is seeking a Property Compliance Coordinator to support market adherence to HOA and municipal rules across Texas communities. You will analyze dashboards, triage compliance communications, and coordinate with HOA CSRs and maintenance to resolve issues and document outcomes.

This role emphasizes problem solving, teamwork, and customer service, with opportunities to negotiate fines, maintain accurate records, and contribute to a compliant, resident-focused leasing operation.

Qualifications

• High School diploma or GED.
• Proven experience in customer service, administrative, and/or HOA/property management.
• Proficiency in Microsoft software applications - knowledge of Yardi and/or Salesforce is helpful.
• Ability to solve problems constructively, work with limited supervision, and work in a team environment.
• Excellent customer service, written and verbal communication, and interpersonal skills.

Responsibilities

• Leverage dashboards and reports to identify trends, risks, and opportunities, using insights to drive timely action and operational improvements.
• Triage and prioritize HOA and compliance-related communications, maintaining proactive engagement with HOAs, municipalities, and third-party management companies while representing the company in escalated or sensitive interactions.
• Represent the company in escalated or sensitive external interactions (e.g., board meetings, court hearings).
• Accurately process violations through the curing workflow, partnering with market teams and utilizing dashboards to confirm resolution and elevate delays as needed.
• Validate curing evidence, coordinate with HOA CSRs and Maintenance teams to resolve outstanding issues and ensure proper documentation for closure.
• Reduce financial exposure by negotiating fine waivers or reductions, confirming accurate amounts, and ensuring proper documentation and chargeback processes in partnership with Property Directors.
• Maintain clean, accurate violation records by removing duplicates, merging records, and ensuring all notices and fines are properly attached.

Skills

Customer service

Administrative

Teamwork

Problem solving

Communication

Education

High School diploma or GED

Tools

Yardi

Salesforce

Job description

Who We Are Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibilities live. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team As a Property Compliance Coordinator at Invitation Homes, you are responsible for performing the daily functions to support market adherence to HOA or Municipality rules and regulations. This includes but is not limited to the following tasks:

• Leverage dashboards and reports to identify trends, risks, and opportunities, using insights to drive timely action and operational improvements.
• Triage and prioritize HOA and compliance-related communications, maintaining proactive engagement with HOAs, municipalities, and third-party management companies while representing the company in escalated or sensitive interactions.
• Represent the company in escalated or sensitive external interactions (e.g., board meetings, court hearings).
• Accurately process violations through the curing workflow, partnering with market teams and utilizing dashboards to confirm resolution and elevate delays as needed.
• Validate curing evidence, coordinate with HOA CSRs and Maintenance teams to resolve outstanding issues and ensure proper documentation for closure.
• Reduce financial exposure by negotiating fine waivers or reductions, confirming accurate amounts, and ensuring proper documentation and chargeback processes in partnership with Property Directors.
• Maintain clean, accurate violation records by removing duplicates, merging records, and ensuring all notices and fines are properly attached.

• High School diploma or GED
• Proven experience in customer service, administrative, and/or HOA/property management
• Proficiency in Microsoft software applications - knowledge of Yardi and/or Salesforce is helpful
• Ability to solve problems constructively, work with limited supervision, and work in a team environment
• Excellent customer service, written and verbal communication, and interpersonal skills

The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law.

If you have a disability or special need that requires accommodation, please contact us at [e-mail].

As the nation's premier home leasing company, Invitation Homes provides more than 80,000 high-quality homes across 17 markets - delivering what we call "The Lease with More." We offer our residents more value through updated homes, seamless experiences - whether digital or in person - greater flexibility to live where they want, and support from professionals who lead with Genuine CARE.

Our commitment is to"unlock the power of home," creating meaningful living experiences in the communities we proudly serve. At Invitation Homes, our associates are the foundation of our success. We are committed to"Unlocking the Power of You" by connecting each role to real impact, investing in growth and development, and fostering an environment where people feel supported, valued, and at home.

Guided by our Genuine CARE values-communication, accountability, reliability, and excellence-we empower our teams to innovate, collaborate, and deliver exceptional experiences for our residents.

As we continue to grow, we offer dynamic career opportunities across a wide range of disciplines. We are looking for talented individuals who are inspired to make a difference, embrace the journey, and help us raise the roof on what a modern leasing experience can be.

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