Coordinator - Patient Experience 32-40 hours/week

Greater Portland Health; South Portland (ME); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance (empr

Health Savings Accounts

Flexible Spending Accounts

Employer paid Life insurance

Short-term and Long-term Disability

403(b) employer match up to 3%

Generous PTO package

Non-CME training reimbursement up to $

Tuition assistance up to $1,500 for 32

Job summary

Greater Portland Health in South Portland, ME is seeking a Patient Experience Coordinator to enhance patient experience through accurate data collection (demographics, insurance, sliding fee) and precise entry into the medical record to support care and billing.

You will review visits for edits to ensure proper Revenue Cycle submission and help implement efficient workflows to improve patient experience. This is an on-site, full-time role with competitive benefits.

Qualifications

• Knowledge of office procedures and terminology.
• Experience in healthcare insurance or medical billing is helpful.
• FQHC environment knowledge is beneficial.

Responsibilities

• Collect demographic and insurance information and enter into the medical record accurately.
• Review completed visits and edit for accurate revenue cycle submission.
• Develop efficient workflows to improve patient experience through accurate data.

Skills

HIPAA knowledge

EMR familiarity (NextGen)

Attention to detail

Effective communication

Education

4–6 years of education/experience in related field

Tools

NextGen EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Coordinator - Patient Experience 32-40 hours/week

Administrative Full Time Brickhill, South Portland, ME, US

Salary Range: $22.00 To $24.00 Hourly

The Patient Experience Coordinator will contribute to an exceptional patient experience through internal and external communication with patients, team members, and community partners. The Coordinator will collaborate with team members and patients to ensure all patient information: demographic, insurance or sliding fee, etc. has been collected and entered accurately into the medical record to assist in patient care and accurate billing. They will review completed visits to make edits and corrections to ensure they are accurately submitted to the Revenue Cycle Team. The Coordinator will contribute to creating and implementing efficient and effective workflows to create exceptional patient experience through accurate insurance and demographic information.

This position is not eligible for a hybrid or fully-remote schedule. Must be able to work on-site.

Requirements:

• Must have four to six years of education or experience in related field.
• Knowledge of applicable office procedures and terminology.
• Knowledge of regulations such as HIPAA.
• Knowledge of EMRs, particularly NextGen, would be beneficial.
• Experience working in a community health center designated as a federally qualified health center (FQHC), and knowledge of FQHC requirements is beneficial.
• Knowledge of healthcare insurance and/or medical billing is helpful.
• Organization-wide incentive bonus of up to 5% of annual base salary
• Competitive compensation with shift differentials for some positions
• Health, Dental, Vision Insurance (Employer – Employee shared)
• Health Savings Accounts with employer contributions
• Flexible Spending Accounts
• Employer paid Life insurance, Short-term and Long-term Disability
• 403(b) employer match up to 3%
• Generous PTO package
• Non-CME training reimbursement of up to $300 for full-time (32 hour) employees
• Tuition assistance up to $1,500 for full-time (32 hour) employees