Coordinator - Patient Experience 32-40 hours/week

Greater Portland Health; Portland (ME); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA

FSA

Life insurance

Disability insurance

403(b) match

PTO

Tuition assistance

Training reimbursement

Job summary

Greater Portland Health seeks a Patient Experience Coordinator to join our on-site team in South Portland, ME. This full-time administrative role (32–40 hours) focuses on accurate data capture and efficient workflows to enhance the patient experience.

You will collect and verify demographic and insurance information, review visits for proper submission to Revenue Cycle, and collaborate with patients and staff to ensure compliant, timely billing and communication.

Qualifications

• 4–6 years education or experience in related field.
• Knowledge of HIPAA and office procedures.
• Healthcare insurance and billing knowledge helpful.
• EMR experience, NextGen beneficial.
• FQHC environment knowledge beneficial.

Responsibilities

• Ensure patient demographic and insurance information is collected and entered accurately.
• Review completed visits for accurate submission to Revenue Cycle.
• Contribute to creating and implementing workflows to improve patient experience through accurate data.

Skills

FQHC knowledge

HIPAA regulations

Healthcare insurance knowledge

Medical billing knowledge

Organization & communication

Education

4–6 years education/experience

Tools

NextGen EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Coordinator - Patient Experience 32-40 hours/week

Administrative Full Time Brickhill, South Portland, ME, US

Salary Range: $22.00 To $24.00 Hourly

The Patient Experience Coordinator will contribute to an exceptional patient experience through internal and external communication with patients, team members, and community partners. The Coordinator will collaborate with team members and patients to ensure all patient information: demographic, insurance or sliding fee, etc. has been collected and entered accurately into the medical record to assist in patient care and accurate billing. They will review completed visits to make edits and corrections to ensure they are accurately submitted to the Revenue Cycle Team. The Coordinator will contribute to creating and implementing efficient and effective workflows to create exceptional patient experience through accurate insurance and demographic information.

This position is not eligible for a hybrid or fully-remote schedule. Must be able to work on-site.

Requirements:

• Must have four to six years of education or experience in related field.
• Knowledge of applicable office procedures and terminology.
• Knowledge of regulations such as HIPAA.
• Knowledge of EMRs, particularly NextGen, would be beneficial.
• Experience working in a community health center designated as a federally qualified health center (FQHC), and knowledge of FQHC requirements is beneficial.
• Knowledge of healthcare insurance and/or medical billing is helpful.
• Organization-wide incentive bonus of up to 5% of annual base salary
• Competitive compensation with shift differentials for some positions
• Health, Dental, Vision Insurance (Employer – Employee shared)
• Health Savings Accounts with employer contributions
• Flexible Spending Accounts
• Employer paid Life insurance, Short-term and Long-term Disability
• 403(b) employer match up to 3%
• Generous PTO package
• Non-CME training reimbursement of up to $300 for full-time (32 hour) employees
• Tuition assistance up to $1,500 for full-time (32 hour) employees