Coordinator, Patient Access

ebnhc; Boston (MA); On-site; USD 29,000 - 41,000; Full time

Job summary

NeighborHealth, founded as East Boston Neighborhood Health Center, seeks a Customer Access Coordinator to serve as the patient liaison in the Registration department. You will book, cancel, and reschedule appointments, greet patients, and ensure accurate information capture to provide an outstanding experience.

Responsibilities include checking out appointments, handling phone lines, documenting encounters and referrals, and using Epic EMR to access needed information.

Qualifications

• HS Diploma or GED required.
• Minimum of 1 year customer service and/or administrative experience.
• Excellent written and verbal communication, judgement and problem solving skills.
• Bilingual fluency Spanish/English required.
• Knowledge of medical terminology and EMR experience a plus.
• Proficient in Microsoft Office Suite.

Responsibilities

• Check-out appointments and create follow up visits or recalls.
• Book, cancel and/or reschedule appointments for patients walking in.
• Answer phones.
• Document telephone encounters or RX refill requests and route appropriately.
• Navigate and document in the Electronic Medical Record (Epic).

Skills

Customer service

Verbal communication

Written communication

Problem solving

Judgement

Education

HS Diploma/GED

Tools

Microsoft Office Suite

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital.

Together, we're advancing medicine and delivering the best care experience for our patients and community!

Time Type:

Full time

Department:

Registration

All Locations:

1601 Washington Street

Position Summary:

As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.

Essential Duties and Responsibilities:

• Check-out appointments and create follow up visits or recalls.
• Book, cancel and/or reschedule appointments as needed for patients walking in.
• Answer Phones.
• Document clear and concise telephone encounters or RX refill request and route appropriately.
• Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Qualifications and Requirements:

• HS Diploma/GED.
• Minimum of 1 year customer service and/or administrative experience.
• Excellent written and verbal communication, judgement and problem solving skills.
• Bilingual fluency Spanish/English required.
• Knowledge of medical terminology and experience working with electronic medical record technology a plus.
• Proficient in Microsoft Office Suite.

Compensation:

Starting at $21/hr up to $30/hr based on relevant experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.