Coordinator, Offline Department

Amherst Group; Bradley (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Job summary

Amherst Group is seeking a Resident Performance Coordinator within the Mainstreet Renewal Resident Performance Department. You will monitor delinquent resident accounts, assist with payments and payment plans, post payments, resolve billing issues, and help reduce accounts receivable delinquency.

The role requires handling calls and emails about balances, processing payments, auditing agreements for compliance, coordinating with internal teams, and supporting the Resident Default team.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service or resident support preferred.
• Strong communication and organizational skills.

Responsibilities

• Handle inbound and outbound calls and email communications with residents regarding outstanding balances and payment options.
• Assist residents with payment processing and account inquiries.
• Create, download, and send alternative treatment option documentation to residents.
• Audit alternative treatment agreements to ensure compliance with terms and conditions.
• Assist with payment investigations and account research as needed.
• Respond to credit card disputes on behalf of Main Street Renewal.
• Collaborate with internal departments to resolve resident issues and concerns in a timely manner.
• Support the Resident Default team and other Resident Performance initiatives as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.Resident Performance CoordinatorThe Resident Performance Coordinator is a role within the Mainstreet Renewal Resident Performance Department. This department is responsible for monitoring delinquent resident accounts, assisting residents with payments and payment plans, posting payments, resolving billing issues, and helping reduce accounts receivable delinquency.The Resident Performance Coordinator supports these efforts by assisting residents with account inquiries, processing payments, auditing agreements, and coordinating with internal teams to ensure timely resolution of resident account issues.Key ResponsibilitiesHandle inbound and outbound calls, as well as email communications with residents regarding outstanding balances and payment options.Assist residents with payment processing and account inquiries.Create, download, and send alternative treatment option documentation to residents.Audit alternative treatment agreements to ensure compliance with terms and conditions.Assist with payment investigations and account research as needed.Respond to credit card disputes on behalf of Main Street Renewal.Collaborate with internal departments to resolve resident issues and concerns in a timely manner.Support the Resident Default team and other Resident Performance initiatives as needed.Perform other duties as assigned.QualificationsEducationHigh School Diploma or equivalent requiredExperiencePrevious customer service, administrative, or resident experience expertise preferred.Skills & CompetenciesStrong customer service mindset with focus on first-contact resolutionExcellent verbal and written communication skillsStrong organizational and time-management skillsAbility to work in a fast-paced and evolving environmentHigh level of attention to detail and accuracyAbility to multitask and prioritize competing tasksSelf-motivated with the ability to work independentlyTechnical SkillsProficiency with Salesforce preferredWorking knowledge of Microsoft Office (Excel, Word, Outlook)has context menuOur full-time employee benefits include:A competitive and comprehensive benefits package.