Resident Coordinator

American Homes 4 Rent, L.P.; Phoenix (AZ); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Employee stock purchase plan

Tuition reimbursement

Paid holidays

Paid time off

Job summary

American Homes 4 Rent, L.P. seeks a dedicated Resident Coordinator to support Resident Managers in daily market operations and deliver an exceptional resident experience.

You will assist with move-ins, maintenance coordination, renewals, and accurate documentation within licensing restrictions. Responsibilities include handling resident communications, mail processing, lease renewals, deposit records, and reporting.

Qualifications

• High-volume customer service experience required.
• Excellent verbal and written communication skills.
• Solid organization and record-keeping abilities.
• Experience with property management software preferred.

Responsibilities

• Assist Resident Managers with daily market operations.
• Coordinate move-in, maintenance, and move-out processes within licensing rules.
• Handle resident communications, mail processing, lease renewals, and verifications.
• Maintain deposit records per policy and respond to deposit-related inquiries.
• Support efforts to improve resident retention and timely reporting.

Skills

Customer service

Communication

Time management

Problem solving

Microsoft Office

Education

High School Diploma/GED

Tools

Property management software

Microsoft Excel

Microsoft Word

Outlook

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.We are seeking a dedicated Resident Coordinator to assist our Resident Managers and Senior Resident Managers with the daily operations of each market area. This role is pivotal in fostering positive interactions with current residents and prospective applicants by ensuring an exceptional resident experience, resolving customer service issues, implementing organizational collection practices, enhancing resident retention, and processing move-out documentation within any license restrictions.Responsibilities:Deliver an exceptional resident experience at every stage of the resident lifecycle, including move-in, maintenance coordination, and move-out processes, within state licensing restrictions.Support the property management team in handling administrative tasks such as resident communications, processing/scanning of mail, ordering paperwork for lease renewals, rental verifications, handling intake of insurance documents, assisting with reporting, and coordinating daily tenant transactions, all within state licensing restrictions.Focus on enhancing tenant retention through strategic initiatives, which may include phone call check-ins with residents, assisting with resident portal login, renewal options, maintenance work orders, etc.Collaborate with Resident Managers, Senior Resident Managers, and Administrative Assistants to ensure accurate and compliant handling of tenant financial transactions.Maintain meticulous records and documentation of deposit transactions in accordance with established policies and regulations.Communicate effectively with tenants regarding deposit-related inquiries, providing timely and clear information.Requirements:High School Diploma/GED required.Minimum of three (3) years of high-volume customer service. It is preferred if the experience is the following areas/industries: Call Centers, Dispatch, Real Estate, or Property Management.Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.Solid relationship management, organizing, and customer service skills.Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.Experience with property management software is preferred.CompensationThe anticipated pay range/scale for this position is $23.19 to $27.83 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.Additional CompensationThis position is not bonus-eligible.Perks and BenefitsEmployees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.